VIK Complete Care at Lakeway

4.8

Emergency Rooms
Lakeway, TX

About this business

Healthcare Emergency Rooms Medical Centers Urgent Care

Location details

1518 Ranch Rd 620 S Bldg H, #100, Lakeway, TX, 78734, United States

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4.81,776 reviews

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James C.

8 years ago

I was in a lot of pain and knew what I needed. The Nurse quickly processed me and off to UC side. The Doctor listened to me and somewhat agreed. He prescribed the right cocktail and now I am great again. A little bit of waiting but mostly in and out. Exactly what I wanted.

Business response:

Hi James, Thank you for choosing the Complete Care Lakeway facility today! We are so happy we were able to help and were able to get you in and out relatively quickly! Remember, we are open 24/7 in case you need us again in the future! Take care.

Michael V.

9 years ago

I had a lacerated thumb and Dr. Reddy did a great job of stitching me up. Lynn and another assist. we're also great as they thoroughly cleaned and wrapped me up just fine. Overall....A+.

Business response:

Hi Michael, We're so happy to hear you had such a great experience at our Lakeway facility. Dr. Reddy and Lynn will be honored that you took the time to write about it. We thank you for the A+ rating you gave us! We hope your thumb is starting to feel much better and remember we are open 24/7 and here if you need us again in the future!

Beverly B.

9 years ago

Great care and concern by staff.

Business response:

Hello Beverly, We are so happy to hear you received great care and that our staff showed concern for your health related issue. We pride ourselves on always giving the best care possible and love to read reviews showing we have attained our goal! We hope you are feeling much better!

Cassie

9 years ago

Very nice and quick from when I walked in and until I left! Helpful with information and made me feel welcomed!

Business response:

Hi Cassie, Thank you for visiting our Lakeway facility! What nice compliments. We strive to make our patients feel comfortable and welcome. It is so nice to hear how helpful everyone was and how quick they were also. That's our motto.....Get in, Get out, Get back to life! We hope you're feeling better and please, have a nice day!

Marcus M.

a week ago

When you want efficient, cost effective care with 1st class knowledgeable experts, you want Complete Care, and that’s what we always get. When you know where and how to consistently excel beyond other urgent care providers, you can also shine brighter with timeliness and value. The numbers are there, if you want to see for yourself. Then it sinks in, complete care means thorough evaluation with no surprises. You’ll leave with confidence in the recovery plan knowing you chose well and will soon be back in the game. ... read more

Business response:

We are pleased to hear about your excellent experience with our knowledgeable experts. Your recognition of our commitment to excelling beyond other providers truly means the world to us. Thank you so much for taking the time to share your positive experience, Marcus & Nickie!

Isabella N.

2 months ago

Daughter went there with chest pain they diagnosed her as an inflamed chest plate. The next morning had to be taken to the er where she had surgery to remove her gall bladder. Her bloodwork was off the charts. They should have done better.

Business response:

Thank you for taking the time to provide your feedback. Our Medical Director, Dr. MacAlasdair, attempted to contact you but was unable to reach you. At your convenience, please call Dr. MacAlasdair at 512-527-6247."

Shay S.

2 years ago

Viks visit 11/4 and 11/5 I’ve used VIKS several times in the past from my own sickness during pregnancy to health issues with both my oldest and youngest daughters, including stitches and a seizure. I’ve always applauded the care received from our visits, as can be seen on a previous YELP post. Our visit and interaction with Daniel MacAlasdair, MD on (also the medical director) on 11/5/23 was not our typical experience. Background information: my youngest was seen on 11/2 at the ENT for a sinus infection but began to have... read more

Business response:

Thank you for speaking with Jamey from our leadership team. We understand the conversation went well and he was able to address your concerns. We apologize for the experience you described and will use your feedback as a driver for improvement. Please do not hesitate to reach out to Jamey if you have any questions or need additional assistance.

David Dusty M.

3 years ago

Took my daughter here for an earache/infection. My daughter said she was feeling like she had to vomit, the nurse held a vomit bag for her and wasn't paying attention and my daughter vomited all over herself. After the first vomit, the nurse continued to not pay attention and my daughter vomited on herself again. I asked for an anti-biotic, but they didnt have any liquid meds for kids. I asked for an e-script, but they're not capable of doing that either. Waste of time and money. You're better off going to BSW down the st... read more

Business response:

Thank you for providing your feedback. We e strive to provide the highest level of care and we regret that your experience was anything less than stellar. We would appreciate the opportunity to address your concerns. At your convenience, please call our Clinical Coordinator, Jennifer, at 512-527-6247.

Luther M.

3 years ago

Home test was positive for COVID. Went to the doctor- urgent care- this was my best experience ever. The entire staff was friendly, professional and very efficient. They did a test and once it was confirmed as positive the Doctor gave me a prescription. They faxed it to a 24 hour Walgreens and then the nurse called Walgreens to make sure that they had the medicine in stock.

Business response:

Hello Mr. Meythaler, We really appreciate you taking the time to share your 5 star rating with us! We're grateful you chose our Lakeway location where we're always here to help 24/7. Thank you for the kind words. Please get well soon and thanks again.