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VIK Complete Care at Lakeway
- Emergency Rooms
- Lakeway, TX
About this business
Location details
1518 Ranch Rd 620 S Bldg H, #100, Lakeway, TX, 78734, United States
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Viks visit 11/4 and 11/5 I’ve used VIKS several times in the past from my own sickness during pregnancy to health issues with both my oldest and youngest daughters, including stitches and a seizure. I’ve always applauded the care received from our visits, as can be seen on a previous YELP post. Our visit and interaction with Daniel MacAlasdair, MD on (also the medical director) on 11/5/23 was not our typical experience. Background information: my youngest was seen on 11/2 at the ENT for a sinus infection but began to have... read more
Business response:
Thank you for speaking with Jamey from our leadership team. We understand the conversation went well and he was able to address your concerns. We apologize for the experience you described and will use your feedback as a driver for improvement. Please do not hesitate to reach out to Jamey if you have any questions or need additional assistance.
Took my daughter here for an earache/infection. My daughter said she was feeling like she had to vomit, the nurse held a vomit bag for her and wasn't paying attention and my daughter vomited all over herself. After the first vomit, the nurse continued to not pay attention and my daughter vomited on herself again. I asked for an anti-biotic, but they didnt have any liquid meds for kids. I asked for an e-script, but they're not capable of doing that either. Waste of time and money. You're better off going to BSW down the st... read more
Business response:
Thank you for providing your feedback. We e strive to provide the highest level of care and we regret that your experience was anything less than stellar. We would appreciate the opportunity to address your concerns. At your convenience, please call our Clinical Coordinator, Jennifer, at 512-527-6247.
Home test was positive for COVID. Went to the doctor- urgent care- this was my best experience ever. The entire staff was friendly, professional and very efficient. They did a test and once it was confirmed as positive the Doctor gave me a prescription. They faxed it to a 24 hour Walgreens and then the nurse called Walgreens to make sure that they had the medicine in stock.
Business response:
Hello Mr. Meythaler, We really appreciate you taking the time to share your 5 star rating with us! We're grateful you chose our Lakeway location where we're always here to help 24/7. Thank you for the kind words. Please get well soon and thanks again.
Dr was very rude and impolite. Told me to reward my wrist after 24 hrs and did not provide enough wrap for one wrap. Did not really help my situation at all
Business response:
Thank you for taking the time to speak with our Medical Director, Dr. Roe, on the phone recently. Our team is always looking for ways to improve and will follow up on the issues you described. We hope your are healing well and please do not hesitate to reach out to Dr. Roe if you have any questions or need additional assistance.
Clinic not busy on Memorial Day, but charged ER rate since it was a holiday (twice the amount as Urgent Care) with exact same care. Got chest X-ray and two prescriptions but no improvement 24 hours later. Probably need nebulizer and feel more could have been done. Nurse ok; doctor dismissive and made me feel like I was a bother.
Business response:
Thank you for taking the time to provide your feedback. Our Medical Director, Dr. Roe, attempted to contact you by phone to address your concerns but could not reach you. At your convenience, please call Dr. Roe at 512-527-6247.
Staff was really friendly and helpful. Kind and quick to see me, highly recommend this location.
Business response:
Hello Ms. Bishkin, We really appreciate you taking the time to share your 5 star rating with us! We're grateful you chose our Lakeway location where we're always here to help 24/7. Thank you for the kind words. It was our privilege to serve you. Please get well soon and thanks again!
possible explain thar no medications are provided. I came in with a stress or tension headache and all I received was a bag of fluid. Oddly enough if they were curious as to fluids I had had a minimal of 144 oz. prior to treat ment!!!!
Business response:
Thank you for taking the time to provide your feedback. Our Medical Director, Dr. Roe, attempted to contact you by phone but was unable to reach you. At your convenience, please call Dr. Roe at 512- 527-6247. Our goal is to provide the highest level of care and we will follow up on the issues you described.
Give clear information at reception, revise priorities/criteria for receiving patients
Business response:
Thank you for speaking with our Executive Director of Nursing, Alejandro, on the phone recently. Our team is always looking for ways to improve and will follow up on the issues you described. Please do not hesitate to reach out to Alejandro if you have any questions or need additional assistance.
Loved it! Great staff.
Business response:
Hello Mr. Broyles! We truly value your opinion! You are welcome any time you need medical treatment. You'll receive the exact same type of compassionate, kind care no matter the time of day or night you need us! Please take care and feel better soon!
Frequently asked questions about VIK Complete Care at Lakeway
How is VIK Complete Care at Lakeway rated?
VIK Complete Care at Lakeway has a 4.8 star rating with 1,759 reviews.
When is VIK Complete Care at Lakeway open?
VIK Complete Care at Lakeway is open now. It is open 24/7.