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Wake Veterinary Medical Center
- Veterinarians
- Knightdale, NC
About this business
Location details
1007 Tandal Pl, Knightdale, NC, 27545, United States
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I understand emergency veterinary clinics get busy. What I don’t understand is poor communication, lack of monitoring, and being treated with hostility. We brought our cat in for respiratory symptoms after being told on the phone to come immediately. No wait time was disclosed. He was triaged right away, so we reasonably believed care would follow. Instead, we waited over two and a half hours with no diagnostics, no reassessment, and no vitals rechecked. We were then moved back to the lobby and told it would be another 2–3... read more
RecommendedStaff communicated & updated but final discharge was disappointing. Vet knew we were coming to pick our sweet Bo up to take to our vet for euthanasia. We arrived. Of course my husband & I were visually upset. We were asked to have a seat. Thought perhaps we would be put in a room but we were called up to finalize payment. Shortly after that a sweet vet tech brought Bo to the waiting room to us. No sight of the vet. $6900 ish later we leave for our long travels home to our local vets. Business is business but compassion is im... read more
Business response:
Thank you for sharing your experience, and we’re truly sorry for the added distress during such a difficult time. While we’re glad our team communicated throughout Bo’s care, we deeply regret that your discharge didn’t reflect the compassion you deserved. Your feedback is important to us, and we will be reviewing this with our team to ensure better support for families during sensitive moments. Our hearts are with you and your family.
too much like a big corporation that does not have personal service especially from the vets.
Business response:
Thank you for your feedback. Your input is important to us and we’ll work on improving the level of care and attention you deserve. We appreciate your support and are committed to making your future interactions with us better.
I went here and was there for 5 hours before I spoke to someone that told me they didn’t even run any bloodwork or anything on my cat in the five hours we sat there. My cat had a seizure type of event and was put in the back and not touched for 5 hours. Had I known nothing was being done I would have just left. I was there with my 3 year old and luckily he behaved but I will never go back.
Understaffed, long wait times, and poor communication.
If you have a Pit PLEASE DO NOT use this Vet service!!! Last night we brought our sweet Pit mix, Hera, to this veteran hospital after she was bitten by a copperhead in the face 4 times. Her face was unrecognizable. The tech assessed her then put her in a room by herself. They gave her and anti inflammatory shot and that was it. She was crying so loud we could hear her in the lobby. The tech came out and said she needed to be with us because they couldn’t get her to calm down. When she came out to the room in the lobby she w... read more
In May my asthmatic cat was prescribed an inhaler. I called to get a refill was told that it would be $150. I price checked and found it at Walmart for $25. I told them to call it in to the Walmart. They never did. The next day my cat was in distress and they still would NOT give me the inhaler. They were willing to refill it without him being seen when we were going to pay them for the prescription but when I chose a different pharmacy they said we have to see him first for another $100 and something ……….My cat almost died ... read more
RecommendedIf you have any other alternatives go someplace else. The wait here yesterday was 3 hours and I had to come back the following day and had to wait again 4 hours. I will be looking for something closer to home that can be more responsive.
My recent experience waiting for labs I paid for upfront and calling on the day (9/17) I was supposed to receive them getting no answers. Calling a 2nd time calling this evening (9/20) and having to deal with Katelyn, makes me never want to return. asking for something as simple as lab results that are owed to me and she refused to help. When I asked her name, didn't want to give her name, she was just on a complete power trip of some sort, no empathy for the reason the results were needed.
Business response:
Hi Ms. Brown, Thank you for taking a moment to speak with me today! I do understand that it can be frustrating when results take longer than expected from the lab, I am sorry that you felt dismissed when calling last night and appreciate your feedback! We hope that Olivia is able to get back to feeling better soon!
Frequently asked questions about Wake Veterinary Medical Center
How is Wake Veterinary Medical Center rated?
Wake Veterinary Medical Center has a 4.6 star rating with 2,058 reviews.
When is Wake Veterinary Medical Center open?
Wake Veterinary Medical Center is open now. It is open 24/7.