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WellNow Urgent Care
- Urgent Care
- Fairport, NY
About this business
Location details
18 Courtney Drive, Fairport, NY, 14450, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
I have gone to this urgent care three different times now, since it's the closest to my home. My last visit left me question why I don't drive a little further to try a different urgent care. The good: I was seem relatively quickly each time The front desk person is very friendly The bad: Billing issues. I was billed for items that weren't done. I was told if you come in for a certain condition they just select all of the normal items. I was billed for things that were not done. I called and "took care of it" it literally... read more
Business response:
We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you.
2 months later- no reply to the email that WellNow said to contact. I have emailed multiple times and once got a call. The number to call back dumps you into an endless system of choose this, choose that and then puts you on hold for 40 minutes before I gave up. No priority for customers, no personal call back number, no reply to out reach. No concern about resolving problems caused by their own mistakes. Definitely not going to WellNow ever again.
Business response:
Hi Lynette. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
Awful service, receptionists are rude and on their phones, not even doing their jobs. It took me about 2 hours to even get in
Very very slow. Rude staff the front staff member rolled her eyes at me. Over an hour in waiting room. They took a man back with sinus infection before an animal bite. They had no concern that I had a sick horse and needed to in and out. The staff was just standing and laughing at the desk. The pa not even a doctor was very rude I told her I can only take antibiotics at night because they make Me very nauseous.
Business response:
Hi Tabatha. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
If I could leave 0 stars, I would. The staff were incredibly condescending and unhelpful. They told me I would have a 2 hour wait time even though the waiting room was empty. And they also said that I would have to pay for everything out of pocket.
Business response:
Hi, Angel. We’re sorry your experience fell short of expectations. We’d like the opportunity to discuss your concerns. Please email us at wecare@wellnow.com with your full name, the date of your visit, and the best way to contact you.
I do not recommend this urgent care. My partner and I went to get PCR covid tests, we're told they take our insurance (which we later confirmed with our provider) and then two weeks later we get a bill for $300?!?! Are you kidding me? I also went again even more recently and had a horrible sore throat and fever, they did a rapid strep test and it was negative, the doctor just prescribed me antibiotics with no confirmation. I call back three days later to check on the culture strep test and they give me so much attitude about... read more
Business response:
Hi Morah. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with your full name, the date of your visit and the best way to contact you.
I absolutely do not recommend going to this urgent care. I came here today right at 8am when they opened, there were two people in front of me, I came for a pre employment drug screen and to have two labs drawn. They had me fill out some paperwork and then roomed me immediately - it all sounded nice... Until I waited for an HOUR AND A HALF to be seen by someone. I understand being short staffed but it's unacceptable to run a healthcare facility like this. If someone was in need of an emergency room visit who sought a urg... read more
Worst run urgent care in the area. They cannot keep appointments. So slow and inefficient. Go anywhere else.
DO NOT GET YOUR COVID TEST HERE. I needed a Covid test before I was able to return to school so I researched the many options of places to get tested. Noting that most were free, I went ahead with the location nearest me, WellNow. What I thought would be an easy process of checking in online to get in line and then driving down the road to get tested turned out to be anything but. I logged on to schedule my appointment around 8AM and the soonest appointment was at 1:24PM. I went ahead and booked the appointment and was set t... read more
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.5 star rating with 837 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is open now. It will close at 8:00 p.m.