WellNow Urgent Care

Morah M. 

on Yelp

3 years ago

I do not recommend this urgent care. My partner and I went to get PCR covid tests, we're told they take our insurance (which we later confirmed with our provider) and then two weeks later we get a bill for $300?!?! Are you kidding me? I also went again even more recently and had a horrible sore throat and fever, they did a rapid strep test and it was negative, the doctor just prescribed me antibiotics with no confirmation. I call back three days later to check on the culture strep test and they give me so much attitude about... read more

April D. 

on Yelp

4 years ago

I absolutely do not recommend going to this urgent care. I came here today right at 8am when they opened, there were two people in front of me, I came for a pre employment drug screen and to have two labs drawn. They had me fill out some paperwork and then roomed me immediately - it all sounded nice... Until I waited for an HOUR AND A HALF to be seen by someone. I understand being short staffed but it's unacceptable to run a healthcare facility like this. If someone was in need of an emergency room visit who sought a urg... read more

David W. 

on Yelp

5 years ago

Worst run urgent care in the area. They cannot keep appointments. So slow and inefficient. Go anywhere else. 

Amber H. 

on Yelp

5 years ago

DO NOT GET YOUR COVID TEST HERE. I needed a Covid test before I was able to return to school so I researched the many options of places to get tested. Noting that most were free, I went ahead with the location nearest me, WellNow. What I thought would be an easy process of checking in online to get in line and then driving down the road to get tested turned out to be anything but. I logged on to schedule my appointment around 8AM and the soonest appointment was at 1:24PM. I went ahead and booked the appointment and was set t... read more

Denise R. 

on Yelp

6 years ago

My grandson got stung by a bee while we were on vacation. He had never been stung so I was afraid he might be allergic so I took him to the Well Now. They looked at him, he had no reaction. There was no medication, no ointments, not even a bandaid. When I get back from vacation and I receive the bill that his insurance wouldn't cover because we didn't have a referral, $207.00!!!! Just for them to look at him & say he was ok, they didn't spend more than 10 minutes with him. 

Jerry J. 

on Yelp

6 years ago

Buyer beware! This review is not about the staff at this location because they did a good job. This is about the billing practices of this organization. We were on vacation and my wife needed to go the Urgent Care so we went to the Wellnow location in Fairport, NY. We did not see a doctor but instead saw a Nurse Practitioner. We were literally with the Nurse Practioner for a maximum of 8 minutes. It took us longer to get registered when we came in than the amount of time we spent with the Nurse Practitioner. She told ... read more

Jenn B. 

on Yelp

6 years ago

The receptionist was very welcoming and inviting with a sense of humor. However, once in the room for an evaluation, the nurse was unprofessional and rude. Although the wait was rather short, the Physicians Assist came in to evaluate, she was very condescending and not helpful. Needless to say, my family will not return to this location nor would I recommend their services to anyone. 

Kathy R. 

on Yelp

7 years ago

The process of getting in was awesome. The problem is, when I called back 48 hours later to get a prescription called in for some cough medicine after day 7 of being sicker then sick (because my chest, head, and sinuses are all clear and being told this is VIRAL and the fluid in my ears will go away) I was told that I would have to pay another $160 to come in and see the person on duty that day. The girl that I saw was not on, and they would NOT tell me when the next time she was working. After paying $160 for absolutely NO... read more