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WellNow Urgent Care

4.5

About this business

Location details

3190 Niagara Falls Boulevard, Buffalo, NY, 14228, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 8:00 p.m.
Tue08:00 a.m. to 8:00 p.m.
Wed08:00 a.m. to 8:00 p.m.
Thu08:00 a.m. to 8:00 p.m.
Fri08:00 a.m. to 8:00 p.m.
Sat08:00 a.m. to 8:00 p.m.
Sun08:00 a.m. to 8:00 p.m.
4.5837 reviews
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Susan C.'s profile image
Susan C. 
rating
a month ago

If you are ill, DO NOT GO to this "urgent" care facility. They were not busy, but it still took 50 minutes to be seen and I even had an appointment. There were several young female staff members standing around giggling and not paying any attention to patients, very unprofessional! When Julia, the PA, finally did come into the room, I showed her my in-home positive Covid test, and she said, we can't prescribe anything for that. You have to go to your primary." Why didn''t the woman at the desk or the nurse that took ... read more

Business response:

Hi Susan, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team 

Bella B.'s profile image
Bella B. 
rating
2 months ago

I've had some decent experiences with efficient diagnoses and care on weekdays. Please save yourself the pain and do not come on a Sunday. We arrived with a scheduled appointment. I was not called into the office room until 45 minutes past my scheduled appointment. By the time the appointment was done I had been in the urgent care for about 3 hours. Not expected at all! I understand places can get busy but it seemed the staff was all just farting around discussing meal plans, Netflix shows and personal life. I wouldn't have ... read more

Business response:

Hi Bella, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team 

Andrzej K.'s profile image
Andrzej K. 
rating
4 months ago

I am a medical professional, I have scheduled in advance appointment at 11 am for pre employment physical examination and labs I arrived 15 minutes early and still waiting to be seen at 1230 pm. This is NOT trauma level 1 center or busy ER, so if you like to be greeted by disorganized yawning staff on their phones, late provider, 1.5 - 2 hours delays.... than this is the place to be, 

Business response:

We would like a chance to look into this, Andrzej. Please reach out to wecare@wellnow.com. Thank you for sharing this with us. -The Customer Service Team 

Mike R.'s profile image
Mike R. 
rating
4 months ago

Updating my review for a second time. My wife went in on Sunday with a 102 fever and they only tested her for strep ( it was negative of course) and when asking for a note to stay out of work on Monday after giving her a hard time about it they finally did. Well Guess what? She's still sick 2 days later and when she goes to her own doctor she tests positive for Flu A. Her real doctor is furious and will be putting a word in. This place is an absolute dump and they have right being in business. Well Now is a blight on the med... read more

Business response:

Hi Mike, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team 

Jesse Pinkman P.'s profile image
Jesse Pinkman P. 
rating
6 months ago

for an urgent care center they sure do not really care about urgency. how are places like this still in buisness? if you need urgent help do NOT go here. 

Business response:

We're disappointed to hear this, Owen, and we're here to help. When you have a moment, please email us at wecare@wellnow.com with more details so we can assist you. 

Mark A.'s profile image
Mark A. 
rating
a year ago

This is supposed to be a walk-in facility. That is the purpose of Urgent Care. If I need an appointment I will do that with my Primary Care. They have a complicated online process to make pre-registration. Every time you visit this place is the same you will need to go through a long registration process with a non-friendly system. Please change your business name. Remove the word "Urgent". When one is sick the last time you want to do is to go through a million questions while dealing with a tablet that has a non-friendly q... read more

Business response:

Hi Mark. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you. 

Keith H.'s profile image
Keith H. 
rating
a year ago

I have been here a few times in the past. I will never return however. Just like restaurants, this facility has opted for. QR code to check in. I went through the prompts and was then brought to a screen to pay $190. My insurance has an attached HRA that pays all deductibles so no out of pocket is necessary. This wasn't an issue in the past but, with the new system, the employees had no options to bypass the payment and bill the insurance. Instead they told me I'd have to fight with the insurance company. Unfortunately I did... read more

Business response:

Hi Keith. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you. 

Erik M.'s profile image
Erik M. 
rating
a year ago

NOT VETERAN FRIENDLY!!! Come in and forced to use app to register and won't talk to you until you fill out all information. Sign in process is worst - talk about no personal care- can't even talk to someone until you give your information. 

Business response:

Hi Erik. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you. 

Mike R.'s profile image
Mike R. 
rating
a year ago

This is a supposed "walk-in" clinic yet you need appointments? This place is a joke. They turned away my 8 year old son who pretty much has strep (don't know yet because they wouldn't take him in) because we didn't have an appointment. He's 8. He is in so much pain he's crying and they denied him services. How are you supposed to make an appointment when you don't know when you're going to get sick? This place and their employees are absolute trash. I've never been more angry in my life. Don't ever go here. Ever. Edit: too... read more

Frequently asked questions about WellNow Urgent Care

How is WellNow Urgent Care rated?

WellNow Urgent Care has a 4.5 star rating with 837 reviews. 

When is WellNow Urgent Care open?

WellNow Urgent Care is open now. It will close at 8:00 p.m.