WellNow Urgent Care

Mal I. 

on Yelp

6 years ago

I have been to the NFalls location twice this year. Once for myself and yesterday with my husband who needed an upper arm X-ray. It was Sunday, and we didn't want to wait to see his primary. The entire staff welcomed us and my husband was seen immediately. Britt and Tyler assisted the PA Steven who was well versed in my husband's medical condition and injury. The office is spotless and very professional. I would highly recommend this medical establishment and will definitely return in the future should the need arise. 

Richard P. 

on Yelp

6 years ago

I went in here this morning at 9 for a company physical. I had called earlier for an appointment but they said they didn't take appointments to just come in so I did. There didn't happen to be anyone ahead of me so I didn't have to wait to get started. It's a very new and large facility. I filled out the necessary paperwork and got my examination completed and it took about one hour and 15 minutes. It may have been just a bit longer than some others I've had but all in all it was a good experience. 

Maureen C. 

on Yelp

10 months ago

Went there 2 weeks ago. Regional manager responded to my comment and now I have heard nothing about the situation. I cannot believe insurance will reimburse WellNow for urgent care when there is no provider on site. They were doing telehealth the day I had an appointment. I wouldn't recommend them to anyone. 

Maureen C. 

on Yelp

11 months ago

I made an appointment online. I started the check in process and was told there was no provider on site and that it would be a telehealth visit. That is unacceptable. I am surprised insurance will cover that at an urgent care. The receptionist also told me there was a 1 1/2 hour wait even with an appointment. I asked if the other WellNow sites had providers on site and the receptionist said I would have to call them. I think they should now which sites to refer patients to if they want to be seen by a provider in perso... read more

Louise Z. 

on Yelp

a year ago

On a Sunday afternoon during the football game, I managed to cut myself on a mandolin on my hand. The cut was very deep and required 11 stitches. I went over to the well care on Niagara Falls Blvd. in Amherst. The wait time was OK. The staff there was exceptional. The first medical assistant that came in was very friendly knowledgeable put me at ease and did an excellent job. Sarah Wesolowski, the PA who stitched up my hand was very efficient very knowledgeable extremely friendly. I cannot say enough about the treatment I go... read more

Susan C. 

on Yelp

a year ago

If you are ill, DO NOT GO to this "urgent" care facility. They were not busy, but it still took 50 minutes to be seen and I even had an appointment. There were several young female staff members standing around giggling and not paying any attention to patients, very unprofessional! When Julia, the PA, finally did come into the room, I showed her my in-home positive Covid test, and she said, we can't prescribe anything for that. You have to go to your primary." Why didn''t the woman at the desk or the nurse that took ... read more

Bella B. 

on Yelp

a year ago

I've had some decent experiences with efficient diagnoses and care on weekdays. Please save yourself the pain and do not come on a Sunday. We arrived with a scheduled appointment. I was not called into the office room until 45 minutes past my scheduled appointment. By the time the appointment was done I had been in the urgent care for about 3 hours. Not expected at all! I understand places can get busy but it seemed the staff was all just farting around discussing meal plans, Netflix shows and personal life. I wouldn't have ... read more

Andrzej K. 

on Yelp

a year ago

I am a medical professional, I have scheduled in advance appointment at 11 am for pre employment physical examination and labs I arrived 15 minutes early and still waiting to be seen at 1230 pm. This is NOT trauma level 1 center or busy ER, so if you like to be greeted by disorganized yawning staff on their phones, late provider, 1.5 - 2 hours delays.... than this is the place to be, 

Mike R. 

on Yelp

a year ago

Updating my review for a second time. My wife went in on Sunday with a 102 fever and they only tested her for strep ( it was negative of course) and when asking for a note to stay out of work on Monday after giving her a hard time about it they finally did. Well Guess what? She's still sick 2 days later and when she goes to her own doctor she tests positive for Flu A. Her real doctor is furious and will be putting a word in. This place is an absolute dump and they have right being in business. Well Now is a blight on the med... read more