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WellNow Urgent Care
- Urgent Care
- Rome, NY
About this business
Location details
103 West Dominick Street, Rome, NY, 13440, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:30 p.m. | |
| Tue | 08:00 a.m. to 7:30 p.m. | |
| Wed | 08:00 a.m. to 7:30 p.m. | |
| Thu | 08:00 a.m. to 7:30 p.m. | |
| Fri | 08:00 a.m. to 7:30 p.m. | |
| Sat | 08:00 a.m. to 7:30 p.m. | |
| Sun | 08:00 a.m. to 7:30 p.m. |
(THIS WAS A COUPLE MONTHS AGO) Went in to get help after struggling with some sort of illness for a week. Symptoms including: Post Nasal Drip, Extreme Fatigue, Sore Throat, Clogged Ears, Intense Shivers all throughout my body, ETC. Was taking Ibuprofen and Tylenol whenever I could due to how much pain I was in. Got tested for strep and COVID. No other tests were done. Sat waiting in the room for over an hour. Nurse came into the room and told us we were free to leave half an hour ago and both tests came back negative. Afte... read more
Business response:
Hi Rose. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
My husband waited all day for his appointment at 7:30 to be seen. When he arrived on time, the receptionist rudely told him he could not be seen as they were 3 hours behind. No one called or sent a text message to let him know they essentially cancelled his appointment. Moral of this story, just show up, do not bother making an appointment. Or better yet, go elsewhere.
Business response:
Hi, Michelle. We’re sorry your experience fell short of expectations. We’d like the opportunity to discuss your concerns. Please email us at wecare@wellnow.com with your full name, the date of your visit, and the best way to contact you.
4/27/2022 Came as walk-in and expected a long wait but was seen in less than an hour. Reason for visit was chest congestion and sinus problems persisting for several days. Also answered yes to some shortness of breath sometimes. Duh chest congestion. Immediate EKG and Chest Xray both negative. Now all discussion is about possible heart problems. Recommends go to ER for further testing with ambulance or go by my transportation. Thats the end of their involvement. Get to St E's no problems found and was told they get this al... read more
They tell you show up 10 min prior to appointment just to wait another hr so if you have one just show up late safe yourself the headache
Awful. I went early 730am. There was three people checking in and I was told 40 minutes to get in with me and two other people checking in. i asked "Really? 40 minutes for 3 of us?". To which I was told they only have on provider and are very short staffed. Okay fine whatever. Then I wait another hour on top of an hour already in the room for someone to come in. At this point I will take anyone who can give me a script. I went in for a very simple, non-urgent issue that should have been in and out. The five minute ... read more
Business response:
Hi Heather. Due to current high demand, some of our centers are experiencing longer wait times than what we strive for under normal circumstances. Our team is working hard to provide great care as safely and efficiently as possible. We regret any inconvenience and we sincerely appreciate your patience and understanding.
If I could give no stars I would. One of the worst experiences I have had in an urgent care. Went for a simple pre surgical covid test. Was outside most of the 2hour wait.The office was filled, NO social distancing, masks not being worn properly or not at all, patient after patient complaining of covid symptoms. Spoke with the ladies at the front desk to express my concerns and they did nothing. SHAME ON YOU!!!! I can't imagine how many people are being exposed to covid in this office. SHAME on you
Business response:
Hi Margaret. The safety of our patients and staff is our top priority and we'd like the opportunity to discuss your concerns. Please reach out to us at wecare@wellnow.com with your full name, the date of your visit, and the best way to contact you.
Waited 45 minutes to get into an appointment I have to leave to go to work waiting room is full only one person ahead of me that person went in after we were already waiting 30 minutes what's up with that tried doing virtual appointment yesterday they said they don't do it at this office not very successful....
Today I visited the Well Now in Rome NY. This was truly the worst medical experience ive ever had, and ive gone through life with nothing but military Healthcare up until this point, which is notoriously bad. I try to be pretty lenient and understanding when it comes to my public dealings, but today was simply unacceptable for a medical office operating in the midst of a worldwide pandemic. For starters, I'd had a preset appointment at 11AM. After checking in and sitting in the car for 30 mins past my appointment time, i d... read more
Woke up at Midnight to make an appointment for a rapid COVID test, due to travel out of state, for that morning. Showed up early and waited over an hour past my scheduled appointment time to be called in for my test. They gave me the standard test despite their advertised rapid test and my insistence that I needed it for work and school for my kids. The nurse was also extremely rude when I informed her I am also an essential worker. I WOULD NOT RECOMMEND AND WILL NEVER GO TO ONE OF THESE LOCATIONS AGAIN.
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.4 star rating with 779 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is open now. It will close at 7:30 p.m.