WellNow Urgent Care

4.1

Urgent Care
Kalamazoo, MI

About this business

Healthcare Urgent Care

Location details

1634 Gull Rd, Kalamazoo, MI, 49048, United States

Get directions

Weekday	Schedule	Status
Mon	08:00 a.m. to 8:00 p.m.
Tue	08:00 a.m. to 8:00 p.m.
Wed	08:00 a.m. to 8:00 p.m.
Thu	08:00 a.m. to 8:00 p.m.
Fri	08:00 a.m. to 8:00 p.m.
Sat	08:00 a.m. to 8:00 p.m.
Sun	08:00 a.m. to 8:00 p.m.

4.1872 reviews

Select a rating

Lisa Y.

a year ago

I've been to WellNow twice in one week. Once when my daughter had a chronic cough and then later when my elderly mom was in terrible shape with a bad infection. We got in fast and the staff was wonderful in both instances. I have to do a special call out to Dr. Matthew Garno who was so kind, ran tests quickly, checked on my mom (got her crackers, water), gave us great advice and got her a Rx quickly. Great people skills and the nursing staff there is amazing. I would never hesitate to go back.

B J.

4 years ago

I went in for the 2nd time in a week because I've been really ill. I had Kelsey H. as a doctor and she was PHENOMENAL I'd ask for her over my own doctor lol. I hope they read these and she knows how nice it is for a doctor to be kind and caring when helping you. She was very thoughtful in finding me the correct medication as well.

Angela S.

5 years ago

Wonderful, quick care and everyone was helpful and very kind. Everyone was masked and great precautions were in place to prevent Covid spread.

Sharon L.

6 years ago

Everyone was very welcoming and kind, waiting time was not long, and the doctor clearly explained the issues and what each medication he prescribed was to address.

Eileen C.

7 years ago

No issues and I was more than satisfied with this first visit. The wait was about 40 minutes including the usual paper work. The facility was steady with patients, (3-6 patients waiting at any given time). Staff were fine and friendly and the doctor was knowledgeable and helpful.

Christine P.

a month ago

Where do I begin?!! I've already written a review of their entire operation. I had an injury from work and the dr was inaccurate in what he wrote down. I didn't know that until 2 days later when I returned because they said I hadn't followed the orders I was given. I explained that I hadn't been given any orders. She dug through some papers and just about rubbed my face in some papers she just grabbed from the printer. I tried to explain that I had just been there 2 days before and had a message on my phone from their off... read more

Business response:

Hi Christine, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team

Rob N.

11 months ago

Terrible customer service - wrongly billed and cannot correct it - keep getting billed for the wrong amount despite a letter and messgaes (no one answers a phone). No complaints about the care - except it was pricey but service after that is appalling.

Business response:

Hi Rob. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.

Vicki H.

a year ago

They do not have Xray!!!!! The machine has been broke for months. They will see you then send you to another location for an xray. Plus the place is disgusting.

Business response:

Hi Vicki. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.

Aaron R.

a year ago

Went in for DOT physical that my work was paying for. Should've been in and out but was set up for a regular physical instead that I paid for not knowing that it shouldn't cost anything through my work. Coworker was in doing the same thing and his appointment was set up just fine. Office staff was confused and didn't know what to do. Systems apparently went down while I was waiting. Was sent a link on my phone to fill out paperwork when I wasn't told I would get one. Would've saved me 15 minutes. Took an hour to be seen. Blo... read more

Business response:

Hi Aaron. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.