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WellNow Urgent Care
- Urgent Care
- East Amherst, NY
About this business
Location details
5965 Transit Road, East Amherst, NY, 14051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
Great service and great staff. I was in and out in under 1/2hr. Very professional and caring. PA was great
Had to go in to get a PPD. Staff was very quick, friendly, and it was painless. You can tell they're genuine and love what they do. It was even quicker to go in and have it read. I'll definitely be going back for all future PPDs, physicals, and sick visits. Would definitely recommend to all my friends and family!
This place is horrible. I went to see if I had Covid and they took a sample. I have Medicare and a supplement policy and everything was covered. They assured me they had the correct insurance information. A few weeks later a bill from Quest came for $455.35. I immediately called and they said they didn't bill it properly and will resubmit it again. Guess what never did resubmit and they sent it to collections. I called collections and they can't do anything. Google them and you can see they are doing whatever they want with ... read more
Business response:
Hi Dorothy, we understand how frustrating this can be. Please send us an email at wecare@wellnow.com so we can look into it. Thank you for bringing this to our attention. -The Customer Service Team
Do not go to Wellnow Urgent care because they tried to charge me $50.00 for after hours how can they have after hours when they close at 8:00 at night and I also don't know how much you charge your insurance when you're there registering to get in to see the PA I had a have channel 4 news toget my money back
Business response:
Hi Roger, we’re really sorry for any issues you experienced. Please send us an email at wecare@wellnow.com with your visit details so we can work to resolve this. -The Customer Service Team
The business owner of this clinic, Stephanie S, replied to my post with the following: "We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you". I believe she and her staff give the impression they care, when in actuality...they continue to ignore clients. Stephanie and her email team at wecare@wellnow.com have done just that. We filed a complaint with our insurance company... read more
Business response:
Hi Katy. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
Yesterday I made an online appointment. I completed the registration. As I got closer, I received a text about my appointment. "Text A to let us know you are here." I texted A. Then I saw the sign on the door, "Temporarily Closed." I was stunned. The large street sign told me the closure was not temporary. I don't understand why a closed business would continue to accept appointments. I would like to give them zero stars, but I'm forced to give them at least one.
Business response:
Hi Gloria. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
I had a large laceration to my hand on a Sunday afternoon, bleeding heavily. Went in to WellNow, and the receptionist told me that there were no medical people on site that day that could care for me. The place felt deserted except for the receptionist. The only other urgent care we knew of nearby was also closed. We ended up in the hospital emergency room. I was stunned that these urgent care facilities were closed.
Business response:
Hi Kathie. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
Walked in, no greeting - not even a hello. Met with "it is an hour and 30minute wait. " I replied with that's okay, I made an appointment around lunchtime today for 6:40 tonight (it was 6:40), i was then informed that it was still an hour 30 minute wait. I left, I would advise to seek medical care elsewhere.
Horrible customer service i called in to ask a serious question and willing to make an appointment It seem the person that answered the phone had hung up in my face
Business response:
Hi Tramy. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.5 star rating with 813 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is closed now. It will open at 8:00 a.m.