WellNow Urgent Care

Michelle M 

on BBB

a year ago

WellNow has the worst billing department. When you pay your co-pay you need to make sure you know what you are signing because I unknowingly gave them permission to bill my Flex spending card for any additional payments. They did send a text saying that a payment would be processed but because I thought they were spam I deleted them. I received a statement in the mail that reflected a discount and I was planning to mail them a check for the amount on the bill but they went ahead and charged my flex spending account for the t... read more

Austin J 

on BBB

a year ago

trash absolute trash sending "bills" to collection a year and half later after having to go there twice for a cold. the first visit and second visit were actually fine i paid in full for the first visit with no insurance no problem. after still not being better after a few days i was instructed by them to come back which i did. the second visit i wasn't suppose to be charge since i was there only a a few days before hand which wow i thought was great and honestly was pretty happy about how they handled this situation i wasnt... read more

Piper A 

on BBB

a year ago

Do not go to the WellNow in ********, **. They don't even have a doctor on site. You'll see a Physician's Assistant posing as a doctor. I spent $150 with insurance just for them to take my temperature and prescribe a drug that would have aggravated a pre-existing condition (that he never asked about) if hadn't researched it. 

Ljiljana S 

on BBB

a year ago

Absolutely unacceptable treatment by this urgent care clinic.I arrived in severe physical pain seeking urgent care. Instead of receiving compassion or professionalism, I was met with total disregard. The provider (who introduced herself as ******* *******) refused to listen to my concerns, denied me appropriate treatment, and abruptly ended the visit with no explanation.When I calmly requested a refund for services not provided, the front desk staff escalated the situation by using vulgar and profane language and threatening... read more

Janice P 

on BBB

a year ago

as far as care, ok. Just very long wait. But as far as payment...ya better be sure what ya have to pay. Ours was way less than what was told. But because their system was down....yea right...we had to pay more. Now trying to get our money back, the difference, just getting the run around. It's been 46 days. They took our money that day and we have to wait this long to get back. NOT right. So better beware on that part of it. Like I said we will not be back. Will go to ER first. Plus most of the billing people I've talked to ... read more

Alexis H 

on BBB

a year ago

******* was by far the absolute worst person Ive ever encountered in a medical setting. My daughter was upset and in pain(4y.o) and immediately tried to do stuff with her instead of letting me calm her. I asked for a temporal thermometer and she said no we dont have one with the biggest attitude. My daughter was kicking and ******* apparently has never dealt with children before. She didnt get kicked or hit and he yelled at my kid to not kick her. I stepped up and said thats enough. I want a new nurse. Your bedside manner **... read more

Donna S 

on BBB

a year ago

I received a bill for services received. It was the only bill. It was a past due notice saying I was being turned over to collections. I paid the bill by check. The same amount was also charged to my credit card. I was double billed and double paid. Their billing **** agreed when I called. Said a check refund was in the mail Called 3 times & was told the same thing. No check came. I had to dispute through my credit card and they researched it. Credit card withdrew the payment because Wellnow was paid twice and admitted it. T... read more

Lindsey K 

on BBB

a year ago

Terrible customer service. Called dozens upon dozens of times to get a bill recoded. Going through insurance they charge $230 and out of pocket was $75. I have spend hours on the phone with my insurance and wellnow in a three way call. My insurance provided everything required. Yet Im still getting past due bills in the mail, when they owe me a refund. **************** tells me the same thing everytime, that a supervisor will call me and I never receive a call. They tell me they will escalate my issue and months later nothin... read more

Shawn B 

on BBB

a year ago

Received a paper check with my address and my sister's name. We live in different states. Billing department would not verify legitimacy of it. It was clearly a foreign call center. Seems to me if they do owe 1 of us 70 dollars then they are doing their best to not actually pay. It's only 70 dollars , but this company is not reputable in my opinion.