WellNow Urgent Care

Christina B 

on BBB

6 months ago

Real rating is less than 1 star! I received an invoice for services rendered to my grandson after his insurance paid its contracted amount. The invoice was for the balance that the insurance did not pay. I have no copay - insurance is ********. I spoke with a billing representative who advised me that I was responsible for the balance. Under the Federal No Surprises Act, they are NOT allowed to do this. When trying to speak with a supervisor, the "supervisor" is always on the other line and will have to call me back - which ... read more

Debra L 

on BBB

6 months ago

**** is not resolved I paid my bill 170 at time of visit they sent bill to quest for 225 which I do not owe and they will not take care of it 

Tina A 

on BBB

6 months ago

I made an appointment because I havent been feeling well for days. It was only getting worse. I go online and set up the appointment! Easy! I brought my license and insurance card. I show up for my appointment and she said I have a $25 copay. I apologized for not thinking about bringing my purse but I didnt feel well and wasnt thinking. I asked them to just send me a bill. She said they cant. I said, so you wont see me. She said no. So, I was refused service because I didnt have $25 copay. The Well Now policy of refusing sic... read more

Shatavia M 

on BBB

6 months ago

I am submitting this formal complaint regarding the unacceptable treatment I received during a recent visit to your facility for an arm X-ray.The X-ray technician *** assisted me displayed unprofessional, dismissive, and outright rude behavior. She made no attempt to help me, provided no guidance, and demonstrated a clear lack of interest in performing her duties. Her attitude and conduct were far below the standards expected in any healthcare setting.I have experience as a Human Resource Manager and a thorough understanding... read more

Jamie J 

on BBB

6 months ago

Let me start off by saying that we were pleased with the visit at your clinic in ************. But... 1. We were not informed when registering that our insurance was not accepted. 2. Your business DOES NOT send out invoices/bills for balance due. Who does that???3. Almost a year after my daughter was seen, she is receiving calls from a collection company for an unpaid bill that WE had NO knowledge of. She was seen Dec of 2024. You really should rethink your procedures. I can guarantee I WILL NOT use your services ever again. 

Deborah M 

on BBB

6 months ago

Was charged for wrong service. Supposed to be a code error. After calling numerous times, being hung up on, asking to speak to a supervisor and waiting on hold for over a hour, was told that my refund was being processed. To call back in two weeks to request the refund. I have called back to request the refund. Was told it is still processing. After 5 weeks I have been told again that it is still processing. I am on hold again waiting for a supervisor so far 26 minutes. If you have a choice do not go to this Physician immedi... read more

Patrick F 

on BBB

6 months ago

Had an employee go get a pre-employment drug test 11/6/25 and it is now 11/13/25 still now results. So my employee has not been able to work all week. Nobody at the Clinic in ****, ** has a clue...totally useless. I am right now on the phone with their corporate office for the 3rd time. it seems impossible for anyone there to accomplish anything!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They ****. go somewhere else for testing trust me!!! 

Jessie N 

on BBB

6 months ago

I have been fighting this situation with WellNow for over a year now. Last year I was on my employer's insurance then switched over to my husband's new insurance through his teaching job. I was very sick and visited WellNow a handful of times. My insurance was supposed to lapse, and it would be billed to my husband's insurance. WellNow never did that. I called them asking why I was getting an $800+ bill and they told me I didn't have insurance while I have been going there for years. I called ******** and they said they will... read more

Aba Y 

on BBB

6 months ago

If I could give no stars, I would. WellNow provided terrible medical services to my daughter and charged me $1,000 when they should have billed my insurance company, but did not. Many excuses later (billing ticket created with no followup, they cant call my insurance company for whatever BS reason, etc, etc). Run fast from this organization!