WellNow Urgent Care

Stefanie R 

on BBB

a year ago

Billing department is a scam. Their systems are extremely faulty. Took my daughter for a sports physical, which required prepayment prior to even being checked in. I did that and received a receipt. Then 2 weeks after the visit I was sent a bill. They mixed up patient numbers and could not be resolved by proactively calling. I had to email the receipt received from them to a general email address and got no response. Instead received repeated phone calls and text message saying I had overdue payment. Calling again I was now ... read more

Mary-Ann A 

on BBB

a year ago

I received an invoice and promptly paid it. One month later I received another bill saying my account was overdue. I have spoken to three different people and was told the receipt they provided me when I paid the bill was not acceptable proof of payment. What??? Makes no sense to me. I then had to send them a copy of my credit card statement proving I charged the payment. I was told they have to research this and make sure the payment was actually made. My credit card company is now involved trying to resolve this for me. I ... read more

Robert D 

on BBB

a year ago

I received a bill from WellNow in July for services rendered over 2 1/2 years prior. I called to find out what it was for and was told they were re-filing with my insurance and not to pay the bill. I then received another bill on 9/7 stating that I still owed the money only to find out that they sent it to collections on 9/6, the day before I got the bill. WellNow says there is nothing they can do. I can't even pay the amount due because it was sent to collections. I tried calling the collection agency and they said there is... read more

Alexa C 

on BBB

a year ago

*****. Went to our local WellNow many times, no issues before. This particular time they saw me quickly and sent me to the hospital ( never asked for payment, I knew I was in the system so figured they would send the bill.) ******* got a bill months later that said "FINAL NOTICE, WILL GO TO COLLECTIONS IF NOT PAID"- only to find out they TOOK my money out of my *** account the same day! Never got a bill until that day. No warning, and instead of $165, they took $400! I use that account for my son's therapy and they wiped it ... read more

Debra B 

on BBB

a year ago

I rarely need to visit an urgent care but in the past I have chosen the Well Now on *********** in ***********, **. They had a clean environment and friendly staff. Today I had an eye injury and when I called my optometrist they advised me to visit urgent care for an exam. I got there and they handed me a tablet and told me to enter all my info and scan my ID and health insurance, a little annoying but I understand things change. I give the tablet back and the woman advised me I had a $40 copay. I told her I didn't have a co... read more

Molly S 

on BBB

a year ago

I brought my autistic child into WellNow Urgent Care in **************, ** for a st*** test 5 months ago. I just received the first and only bill labeled "final notice" with a $375 charge with no sign of insurance claims from his ********* I called the WellNow billing department who stated they filed the claim but it was rejected by ********. After calling ********, the customer service *** stated that it had been rejected because there was a **************** on file and all WellNow needed to do was ***rocess the claim to bo... read more

Don S 

on BBB

a year ago

Went to lockport wellnow, the medical attention I got wa* great, but the billing and cu*tomer *ervice wa* the wor*t I have ever experienced, received 1 bill for my copay and paid it promptly, month* later *tart getting call* from debt collection that I owned ***** but I never *aw a bill called cu*tomer *ervice and they *aid they couldnt help me. Never found out what the bill wa* for ...la*t time I will u*e wellnow don * 8/26/2024 

William S 

on BBB

a year ago

Their website clearly states that they do STI screenings. I usually go to ***********************************, but WellNow was much closer so I decided to go there instead. I tell the receptionist that I'm there for an STI Screening and fill out the paperwork. The provider walks in (*********************) and says "so it ***** when you pee?"No? I never said that. What a weird thing to assume.... I'm here for a yearly screening. He told me that he's never heard of that in 26 years of being in the medical field. Then he says s... read more

Tim L 

on BBB

a year ago

I received a bill 2 year 5 months after my visit stating I was turned into a collecting agency. It didn't matter that I never received a ***** ***** changed my address, never changed my email address, ***** changed my phone number. Since it has been turned in to the collection agency they cannot answer any of my questions because they state they cannot see anything, But I can log onto Well now and pay my bill. Make this make sense. Well now blamed it on my insurance and I check with insurance and they paid their part of the ... read more