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WellNow Urgent Care
- Urgent Care
- Herkimer, NY
About this business
Location details
200 E State St, Herkimer, NY, 13350, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
They charged me $150 for a visit with no insurance, still tried to bill my last insurance of record and then sent me a bill for the amount I already paid 3 months prior with a threat to send to collections.
Business response:
Thank you for the opportunity to respond your review on behalf of Well Now Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Absolutely horrible billing experience. Wellnow decided to charge a completely incorrect insurance code and instead of reaching out to me with the issue decided to charge a saved card on file. This then caused that account to be over drafted and I incurred another charged due to their neglect. After getting the run around on the phone with them for 2 weeks they finally issued my refund.... to a PO box in a city, I have never lived! I'm glad their bills have the correct address to get to my house, but the refund goes to a pha... read more
Business response:
Thank you for submitting your review. I am so sorry for your negative experience.
I was sick and needed to visit the local ugent care. I was denied services due to an unpaid bill from year prior. The unpaid service was never billed to my insurance, nor was a bill sent to my home address, even though all information was correct in their system and verified when I was there. I was unable to be seen and needed to seek medical help elsewhere. I recieved an "Immediate Action Required" bill a month later for this visit from over a year ago. They had finally filed with the insurance and the bill was for the rema... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
If I could give a zero I would. We have been fighting a bill that they refuse to fix from our insurance company. They keep charging us $140 however we only owe $19.80. we have sent them countless emails, made several phone calls trying to get them to change it but they refuse. We have documentation of the emails with the letter of benefits attached from our insurance and everything. They sent the bill to collections instead of fixing the bill
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I was sent to WellNow for a pre-employment eval/physical. I had been there previously for an ear infection. The business for which I work has a contract with them so the visit is completely covered and billed to said company. Not only did WellNow send me a bill for the visit, they CHARGED MY BANK CARD FOR THE VISIT without my knowledge or permission. While disputing this with my company's HR, they told my representative that they were going to send me a check; when it would be easier and faster just to reverse the charge on ... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I went to WellNow in 2022. The appointment was billed incorrectly to my insurance company. They never send a physical bill to my address (they said they did). I begin to get collections notices. After hours on the phone with both WellNow and my insurance it was rebilled correctly and I was told no balance remained. This was in 2023. Last Week May 2024 I get a collections notice for the same item. I call WellNow they tell me I have 0$ balance. I call the collector they say the received a notice on April 29th 2024 for the bill... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Actual facility and staff is wonderful. Billing is a nightmare. My daughter was on her fathers insurance which they incorrectly billed. I got a bill (on a Saturday which is their custom- shady) for 400 dollars. Both my ex husband and I called about this and corrected the situation. Three months later on another Saturday another bill comes for 400 and now Im threatened with collections. Absolutely ridiculous- do your job billing department. I have a feeling bills are sent because there are poor saps who will just pay them off... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I visited a well care in ******** ******** this afternoon to get care for a loved one. We had waited over 2 hours, a nurse with a very bad attitude snapped at me that another woman came in and couldn't breathe, explaining this womans medical situation and what her care was going to be. I was put off by this as a fellow health care worker I don't believe it is appropriate to discuss another patients medical issues as it borders on violating hippa laws. I then am asked for my mother to come back in and as my mom was trying to ... read more
Business response:
[7/15 3:02 PM] ***************************** Thank you for the opportunity to respond your review on behalf of Well Now Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
On December 21, 2021 I was injured on the job and have been out of work on Comp since. My initial contact with medical care was at Wellnow in ********. I had to visit this facility a couple times within that year due to COVID related scares. My insurance was supposed to cover the bulk of everything. ******'s Comp was supposed to take care of the rest. I have endured ongoing hassles with billing because they keep putting everything in and out of collection. Yesterday I received a notification from ***************** in an atte... read more
Business response:
[7/15 3:02 PM] ***************************** Thank you for the opportunity to respond your review on behalf of Well Now Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 3.8 star rating with 1,083 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is closed now. It will open at 8:00 a.m.