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WellNow Urgent Care - Greece

4.2

About this business

Location details

3648 Dewey Ave, Rochester, NY, 14616, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 8:00 p.m.
Tue08:00 a.m. to 8:00 p.m.
Wed08:00 a.m. to 8:00 p.m.
Thu08:00 a.m. to 8:00 p.m.
Fri08:00 a.m. to 8:00 p.m.
Sat08:00 a.m. to 8:00 p.m.
SunClosed
4.21,244 reviews
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Skye L.'s profile image
Skye L. 
rating
3 years ago

The staff is so kind and considerate here. They are a very popular location, so they go out of their way to let you know if there is a location with shorter wait times within the network. 

Kim T.'s profile image
Kim T. 
rating
6 years ago

Great care! You can make an appt online. The staff is very friendly and caring. There are TVs in all the rooms and slushees too! 

Vinessa O.'s profile image
Vinessa O. 
rating
6 years ago

My husband had taken me there after a fall. They were very friendly and professional. The facility was clean and well equipped. I ended up having a broken ankle that they casted and stabilized so that I could see a orthopedic dr in the morning. Everyone was friendly and professional and highly efficient at the Greece location. 

Alison B.'s profile image
Alison B. 
rating
7 years ago

I had to go here yesterday as I was battling the flu. Not feeling well at all! Fever, aches, chills-the works! I was treated right away and taken to a room. An assistant was right in and took my vitals. She was friendly and listened to me describe all my ailments. She told me I would most likely be getting a flu swab. I've had these before and they aren't pleasant but necessary to detect the type of flu that you have. I guess it helps with future flu shots. The one I got this year obviously didn't help me because I still got... read more

Tosh J.'s profile image
Tosh J. 
rating
8 years ago

I went into this facility after researching online. The website has an estimated time on there. GREAT! Yet, once I got to the facility, and begin the check in process, I was told that the wait time was over 90 minutes. I just checked the estimated wait time and it was 8 minutes. This is a huge gap in time big it was a 20 or even 30 minute wait, I could understand that (ridiculous, but I would understand). This was a big inconvenience for me. I politely left and contacted my doctor. The staff was friendly, no issues with th... read more

Darlyn H.'s profile image
Darlyn H. 
rating
8 years ago

The experience at Five Star Urgent Care in Greece was excellent, and efficient. It was absolutely wonderful! I'm very pleased with how fast my son was seen and diagnosed. My sons primary was unable to see him so I'm glad Five Star Urgent Care was available and close to home. 

Maureen D.'s profile image
Maureen D. 
rating
3 weeks ago

Rude! Not taking walk ins!! False advertising rude staff not accepting deaf ppl not caring or helpful 

Business response:

Hi Maureen, we understand how frustrating this must have been. We appreciate you bringing your experience to our attention and would like to look further into what happened. When you have a moment, please email wecare@wellnow.com with your full name, date of birth, and location/date visited. 

Cornelia O.'s profile image
Cornelia O. 
rating
a year ago

on Sunday December 1st , 2024 I cut my index finger and was bleeding profusely. I knew that WellCare now was again an in network provider with Excellus BCBS . I doublechecked with the two front desk staff members who confirmed. I was bleeding through my towel and asked for assistance they simply pointed to the corner to get a paper towel. once I was in the exam room the provider Katelyn Tivey. And she confirmed that the facility is in network with Excellus . At no point did she share that she Is NOT an in network provider!!!... read more

Business response:

That doesn’t sound right, Cornelia! We’d love to look into this for you. Please reach out to wecare@wellnow.com so we can help. 

Lisa M.'s profile image
Lisa M. 
rating
a year ago

I needed to go to this WellNow UC (Lyell Rd) for work physical. I made an appt for 11 am. Upon arrival I was told it would be a 2.5 hour wait. There were 2 other people sitting in the waiting room? Why have appts available? This is the second time going to this UC for pre- work testing and both times the wait was excessive- over 2 hours. 

Business response:

Hi Lisa, we understand how frustrating long wait times can be. We appreciate your patience and would love to hear more about your experience—please email us at wecare@wellnow.com. -The Customer Service Team 

Frequently asked questions about WellNow Urgent Care - Greece

How is WellNow Urgent Care - Greece rated?

WellNow Urgent Care - Greece has a 4.2 star rating with 1,244 reviews. 

When is WellNow Urgent Care - Greece open?

WellNow Urgent Care - Greece is closed now. It will open tomorrow at 8:00 a.m.