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WellNow Urgent Care - Greece

4.2

About this business

Location details

3648 Dewey Ave, Rochester, NY, 14616, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 8:00 p.m.
Tue08:00 a.m. to 8:00 p.m.
Wed08:00 a.m. to 8:00 p.m.
Thu08:00 a.m. to 8:00 p.m.
Fri08:00 a.m. to 8:00 p.m.
Sat08:00 a.m. to 8:00 p.m.
SunClosed
4.21,244 reviews
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Jeane S.'s profile image
Jeane S. 
rating
3 years ago

Will never come again I was misdiagnosed and asked to speak to the person in charge and got a call back from someone who lied ,this place can't be trusted. 

Michael L.'s profile image
Michael L. 
rating
4 years ago

Very rude workers here. It's very very slow. I came for a urine screen and was in the waiting room for 2 hours there needs to be a supervisor present because everyone is lolly gagging around... please don't go here 

Business response:

Hi, Michael. We're sorry your experience fell short of expectations. We'd like the opportunity to discuss your concerns. Please email us at wecare@wellnow.com with your full name, the date of your visit, and the best way to contact you. 

Lex C.'s profile image
Lex C. 
rating
4 years ago

they will tell you there is a long wait regardless of what time you go in. or is seems that they are selective and the type of patient or case they want in, waste of time and gas. 

Business response:

Hi Lex. Due to current high demand, some of our centers are experiencing longer wait times than what we strive for under normal circumstances. Our team is working hard to provide great care as safely and efficiently as possible. We regret any inconvenience and we sincerely appreciate your patience and understanding. 

John L.'s profile image
John L. 
rating
4 years ago

I have been here 3 or 4 times in the past and every time I'm told it would be at least a 2 hour wait. Twice it was just for a Covid test. I find this totally unacceptable. Who wants to sit around for 2+ hours when they are sick ? 

Business response:

Hi John. Due to current high demand, some of our centers are experiencing longer wait times than what we strive for under normal circumstances. Our team is working hard to provide great care as safely and efficiently as possible. We regret any inconvenience and we sincerely appreciate your patience and understanding. 

Catherine C.'s profile image
Catherine C. 
rating
5 years ago

Will never use this facility again. Was given complete wrong information about my covid test. Test was never even sent out for evaluation. Had to redo somewhere else. 

Jessica D.'s profile image
Jessica D. 
rating
5 years ago

The people always seem pleasant and professional. They always accommodate me quickly. The premise is clean. However, my last visit the denied me a rapid test. They said I can either have no insurance and pay for a rapid test out of pocket, or if I have insurance, then it's up to the insurance provider. My insurance denied me access to this test even though I'd pay out of pocket. This is MY health the last I knew. When did WellNow and United Healthcare start taking away my right to decide? More frustrating, my husband with th... read more

Lena F.'s profile image
Lena F. 
rating
5 years ago

I had excruciating pain in my left side, near my rib. Thought I broke a rib from coughing. They gave a x ray and made me lay down. Was literally crying from the pain as went to lay down (I have good pain tolerance). Rib not broken, but they just suggested the ER. Nothing given to help me whatsoever. I told ER I probably had a bad strain and I hurt.. they gave me lidocaine patches and meds. This Urgent Care was a waste of money. 

Justan H.'s profile image
Justan H. 
rating
6 years ago

I went in because of a neck injury from a previous motor vehicle accident that was causing pain to shoot down my spine and was turned away because I could pay a $100 deposit when it literally said on the wall behind the receptionist that any workers comp or MVA related injuries require an insurance form to be filled out so they can bill the carrier not the patient. Even after noting this and explaining I did not have $100 on hand and was in too much pain to find an atm, the woman still demanded payment before treatment. I wi... read more

Mitchell W.'s profile image
Mitchell W. 
rating
8 years ago

Spouse diagnosed as not having pneumonia. 2 days later in hospital with pneumonia. Grandson diagnosed after x-ray as not having broken arm. Later in day, other doctor, reading 5-Star x-ray, found he had clearly broken arm in two places. Probably best to avoid this place. 

Frequently asked questions about WellNow Urgent Care - Greece

How is WellNow Urgent Care - Greece rated?

WellNow Urgent Care - Greece has a 4.2 star rating with 1,244 reviews. 

When is WellNow Urgent Care - Greece open?

WellNow Urgent Care - Greece is closed now. It will open tomorrow at 8:00 a.m.