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Whisper Outdoor (Aqua Living)
- Hot Tub & Pool
- Johnson City, TN
About this business
Location details
506 Twin Oaks Dr, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I have called several times to get the cushions that comes with the hot tub, but haven't got a response. I keep getting the runaround, and no head cushions. If you sell a product this expensive, you should take care of your customers. Very disappointed !!!!! Rich L
Business response:
LPI, Inc apologizes for the frustration you are experiencing. The head cushions in question are currently not available, as they are on back order. We do expect to receive a shipment closer to the end of this month. As soon as the headrests are received, we will expedite your warranty request. Thank you for your patience.
Ordered hot tub and have been lied to from day one and they are still lying. After they get your money they care nothing about getting you your hot tub. Worst company I have dealt with in my entire life. On a scale of 1 to 10 they are a negative 10. I have doubts I will ever recieve my hot tub
I will share my experience and let you decide the rest. I purchased a spa from this Aqua Living outlet in July of 2021. At that time I was told it would be a few months for manufacture and delivery and I would receive it before the Holidays. As promised, the spa was delivered before the Holidays on October 25, 2021. That is where anything positive about my experience ended. It is imported to note, that I judge my opinions of a Company not only on the quality of the purchase and delivery experience, but also the quality of ho... read more
Business response:
LPI, Inc apologizes for any confusion in our processes. The backyard delivery was agreed upon at the time of purchase and is outlined in the associated invoice. Backyard installation and troubleshooting was not indicated as being available. The protocol experienced for customer service and technical support are standard across the board. As manufacturing is in TN, so too are the onsite factory technicians that are able to troubleshoot issues, order components, and assist in scheduling a subcontractor to complete any necessar... read more
We put a deposit on a swim spa on 4/14/2021. We were fine that the production of the spa had a delay and couldn't be delivered until October 2021-November 2021. I started calling in October to check on the status and here is were the issues start. As of October 11th they had no production date available and asked me to call back at a later time. On the 29th of October I was told a production date of January 2022. Here's a list of my call log from that point: Oct 25: to begin in Jan 2022 Dec: (Lisa) spa will begin in December... read more
Business response:
Your swim spa has entered production. The acrylic has come out of vacuum forming as of the most recent check on 5/12/22. LPI, Inc apologizes for the delays that you have experienced. Customer service and updates can only provide information based on what is available in our program or verbal information from someone more closely associated with production. No-one was providing inaccurate information intentionally, but there are more variables to consider when manufacturing the larger swim spa units. We look forward to provid... read more
Horrible, not worth spending the time to review as I have already wasted time and money on Aqua Living in Mckinney Texas.
I bought hot spa just own year ago now I can't use because is liking they saying will send technician for fix that, I think they need to send another one and bring that back,not fair we paying to much money we need to have quality
Business response:
You have been assigned a service technician to diagnose and repair the leak that was reported in your warranty request. A member of our service team will contact you with their information.
Don't buy a spa from Aqua Living terrible customer service and very dishonest. I ordered a spa and was told delivery in approx 8 weeks. Spa didn't arrive until almost 5 months later. I get it Covid but the real problem started when I went to pickup and it was the wrong hot tub. Owner Michael at first made it sound like I was mistaken but luckily I had the receipt with the correct model noted. Then he tired to modify the hot tub and get me to accept that one. I reached out the factory and was told they did not recommend any m... read more
Spa jets dont work, customer service passes the bucks won't help after 4 months of trying to get help I requested a refund, and they are still pushing me off to everyone else. I have tried with the owner of the Albuquerque store to Arizona to the main Tennessee office. Was told they would send me replacement jets but I should fix it myself when asked how do I do that he laughed and hung up on me. The store manager in Albuquerque was very dismissive when I would call never would have an answer for me kept telling me I'll call... read more
Total piece of crap. 3 months after purchase its a planter
Frequently asked questions about Whisper Outdoor (Aqua Living)
How is Whisper Outdoor (Aqua Living) rated?
Whisper Outdoor (Aqua Living) has a 3.9 star rating with 549 reviews.
When is Whisper Outdoor (Aqua Living) open?
Whisper Outdoor (Aqua Living) is closed now. It will open at 10:00 a.m.