Whisper Outdoor (Aqua Living)

Dennis S 

on BBB

4 years ago

These people are HORRIBLE i had a tub delivered in May and it was severely damaged they said they would replace it ....not so much they expect me to spend multiple thousands of dollars to get the tub off my deck and put a new one on to the tune of almost $2500 out of my pocket ...because they sent me damaged product i am supposed to spend an extra $2500 ? Yea that's right up there in the top zero for customer service, by the way its now been 7 months then they said they would discount it if i would keep this one ...still wai... read more

hilary g 

on BBB

4 years ago

Was told different stories by Marty regarding what spas were available. Still, the prices were comparatively good, so I went to the store. When I walked in, the store stunk of smoke. Marty was brusque and tried to up sell me. I get it, he's a salesperson, but it was annoying. When I didn't go for the up sell and reiterated what I wanted, magically, the model he said he didn't have in stock seemed to appear, so I purchased that. From there on out, the experience has been problematic. Marty told me this would easily fit throug... read more

Paul R 

on BBB

4 years ago

Drew is misleading and deceptive. Was told spa would be between 4 and 6 weeks. As of the 7 week, they have not started the production. When you call, he does not answer, voice mail is always full. I will be getting an attorney and suing for breach of contract. 

Alexandra C 

on BBB

4 years ago

I regretfully ATTEMPTED to purchase one of their Spa's a couple of month's ago (09/28/2021.). I handed Chris 5000 dollars to cover the price of the hot tub, cover, and the extra accessories we had opted to complete our order. I also handed him another 500 dollars which, according to THEM, would ensure that my purchase would arrive within the next 2 weeks. Typically, hot tubs take anywhere from 7 to 10 weeks to reach the consumer bc of manufacturing, shipping, backorder, and I DONT KNOW WHAT ALL. (I was spoonfed this explanat... read more

Carol W 

on BBB

4 years ago

Aqua living outlet. I bought a hot tub July 2019 and it isn't working after 2 years 4 months. Within 6 months the jets broke now the heater is not working. I have called and called leaving messages and no -return call. 

Charles D 

on BBB

4 years ago

Absolutly the worst customer service experience of my life. BUYER BEWARE!!! New tub was delivered in mid-July and has never worked. Austen with Aqua Living has been to my home on 4 occassions and my tub went from not chilling or lights working to completly inoperable with water leaking from it since his last visit. They lie to your face telling you their going to run to a local parts house to get parts only to never return. NOONE at Aqua Living will call you back. $11,500 investment and my ROI is 0%. How they stay in busines... read more

Joey G 

on BBB

5 years ago

You may want to check your motors also! When they sold it to you they said that it was six horsepower motors at least that's what they say in their literature, in fact they're only four horsepower motors! I've been getting the runaround myself from this company I also find it kind of funny that one of the five-star posts of a customer who was very satisfied with their aqua living hot tub well he is actually Graham Montgomery, who is one of the salesman from aqua living spas in Glendale or Peoria Arizona! LOL LOL LOL I guess ... read more

Erica P 

on BBB

5 years ago

We received the hot tub 5 months after it was ordered (3 1/2 months later than expected). It didn't work from the start and getting Aqualiving to provide support was extremely challenging. We ended up having to hire our own electrician to fix the issue because they couldn't find an electrician willing to take their small monetary offer to come to our home. The hot tub worked for approximately 2 months and we noticed a leak. There is a pipe connection that is leaking and when we took the side panel off, it literally just crum... read more

Brian F 

on BBB

5 years ago

Product came in with scratches, gash on shell of tube, pipe leaked, missing screws, panels uneven, and now need a pump. Had it for 3 months and my local dealer John Bramell had not helped with the situation, got defensive and hung up. 3 months and still things are not fixed. Horrible company to do business with.