William Brooks of Mutual of Omaha Mortgage

Business response:

I'm glad to hear that you felt well-informed throughout our interactions, Duane. Your satisfaction is our top priority at Mutual of Omaha Mortgage, and I strive to make sure all my clients are kept in the loop. Thank you for your positive review and high rating. I appreciate your feedback, and look forward to continuing to serve your mortgage needs. 

Business response:

I appreciate your kind words, Susan. I'm glad to have been able to make the process organized and painless for you. Always here at Mutual of Omaha Mortgage to ensure the best experience for our clients. Thank you for your 5 star rating! 

Business response:

I'm delighted to hear that you found our process at Mutual of Omaha Mortgage to be stress-free and easy, Brenda. Your positive feedback means a lot to me. I strive to provide quick responses and detailed explanations to ensure a smooth journey for my clients and I'm glad to know that I was able to meet your expectations. Thank you for taking the time to share your experience and for the 5-star rating. Should you need any further assistance, please do not hesitate to reach out. - William Brooks 

Business response:

I'm truly touched by your kind words, Clement. It was a pleasure to walk you through the process and answer any questions you had. Your recommendation means a lot to me. Thank you for trusting me and Mutual of Omaha Mortgage with your needs. It's great customers like you that make my job so rewarding. I'm here if you need anything else in the future. 

Business response:

I appreciate your feedback, Deborah. I understand that the process took longer than expected, and for that, I apologize. Your patience and understanding is genuinely appreciated. I assure you that at Mutual of Omaha Mortgage, we are continuously working to improve our efficiency without compromising the quality of our service. Your rating of 4.5 stars is highly appreciated and it motivates us to work harder. Thank you once again for your patience and feedback. 

Business response:

I appreciate your kind words, Rickey. It was a pleasure assisting you throughout your experience with Mutual of Omaha Mortgage. Your satisfaction is my top priority, and I'm glad to hear that you found the process smooth and easy. Thank you for your high rating and positive review, it means a lot. If you have any more questions in the future, don't hesitate to reach out. -William Brooks 

Business response:

Thank you, Dale, for your high rating and for your kind words. I'm happy to hear that you found my approach straight forward and professional. At Mutual of Omaha Mortgage, we're dedicated to providing the best service possible, and your feedback helps us to achieve that. Let me know if there's anything else I can do for you in the future. Enjoy your day! - William Brooks 

Business response:

I'm thrilled to hear that you had a positive experience with our team, Audra! Helping and educating clients throughout the mortgage process is a top priority for us at Mutual of Omaha Mortgage. It's great to hear that we could alleviate some of your stress and answer your questions. Thank you for your 5-star rating, it's greatly appreciated. Please don't hesitate to reach out if you have any more questions in the future.