William Brooks of Mutual of Omaha Mortgage

Business response:

I'm delighted to hear that you had an excellent experience with your refinance, Debbie. Your words truly highlight what we strive for at Mutual of Omaha Mortgage. The team and I work hard to ensure open lines of communication, courtesy, and knowledge are at the forefront of our service. It's great to know we hit the mark for you. We appreciate your 5-star rating and look forward to serving you again in the future. - William Brooks 

Business response:

I appreciate you taking the time to share your feedback, Klief. I'm sorry to hear about the unexpected changes in fees. We aim for transparency in all our transactions at Mutual of Omaha Mortgage, and I regret if we fell short in your case. Your comments will be used as part of our continuous improvement efforts. Please feel free to reach out if you have further questions or concerns. William Brooks 

Business response:

I'm truly grateful for your positive feedback, Shanrika. I'm glad that you appreciated my prompt responses and that you found the communication throughout the entire process helpful. Your satisfaction is my top priority, and I'm pleased to know that I was able to meet your expectations. It was a pleasure working with you on your mortgage needs with Mutual of Omaha Mortgage. Thank you again for the excellent rating and review. 

Business response:

I'm glad to hear that you had a positive experience, Jason. It was my pleasure assisting you, and I'm happy that my explanations were helpful throughout the process. It's always my goal to provide friendly and knowledgeable service. Thank you for your 5-star review and for choosing Mutual of Omaha Mortgage. If you have any more questions in the future, don't hesitate to reach out. 

Business response:

I greatly appreciate your positive feedback, John. It's very satisfying to hear that you've found our communication and expediency to your liking. Mutual of Omaha Mortgage always strives for excellence and your 5-star review is a clear indication we are on the right path. Thank you once again and feel free to reach out anytime if you have more questions or need assistance in the future. - William Brooks. 

Business response:

Hello Jeanne, I'm so grateful for the fantastic review you left for Mutual of Omaha Mortgage and myself. It's wonderful to hear that you found the process from start to finish to be painless and that you felt well-informed and supported all along the way. Your comments about the level of customer service you received are particularly appreciated. Ensuring that every client has a positive and seamless experience is always my goal, and I'm delighted to hear that was your experience. Thank you also for saying you would recomm... read more

Business response:

I appreciate your feedback, Theresa! Clear communication and quick responses are something I always strive for, and I'm glad to hear you had such a positive experience. Thank you for choosing Mutual of Omaha Mortgage, and for the stellar 5-star rating. Let me know if there's anything else I can do for you in the future. 

Business response:

Hi John, I'm absolutely thrilled to hear that you had a seamless experience with us at Mutual of Omaha Mortgage. Helping you navigate through the process is what we strive for, and I'm glad you appreciated the communication. Your kind words and the 5-star rating mean a lot to me. Looking forward to assisting you in the future. Thank you once again. 

Business response:

Hi David, I appreciate your generous review. I'm glad you found our communication effective and the process easy to understand. Your feedback is invaluable and it's always a pleasure serving friendly customers like you. Thank you for choosing Mutual of Omaha Mortgage. William Brooks