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Windward Palms
- Retirement Homes
- Boynton Beach, FL
About this business
Location details
8440 S Military Trail, Boynton Beach, FL, 33436, United States
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The camaraderie is excellent, and the activities are great. They keep my mind busy. I also feel safe with the grab bars and the way the place is set up. But it’s way too expensive. My Social Security gets eaten up by the rent, and the food is horrible. I barely eat and have lost a lot of weight.
Business response:
Thank you for sharing your experience at Windward Palms. We're pleased to hear that the camaraderie and activities are keeping your mind engaged and that the community setup helps you feel safe. Your feedback about the dining experience and costs is important, and we want to ensure residents' needs are met. We encourage you to connect with our team directly so we can explore options that better suit your preferences and provide support for your well-being. You can reach us at (561) 731-5917 or info@windwardpalmsboyntonbeach.... read more
Staff is hard to reach-don't return phone calls. food is served very early and usually lukewarm. Room Size is good for one person. Amenities seem great if the resident uses them.
Business response:
Hello! Thank you so much for sharing your thoughts and experience about Windward Palms. We are dedicated to ensuring the long-term satisfaction and quality of life of our residents. Continuously evolving to meet the needs of today and tomorrow, we bring strength and stability to everything we do. We understand that home is not just a place, but a feeling and a way of life, and we take that seriously. Sincerely, The Windward Palms Team
The quality of the food has gone down, our loved one never had blood pressure or heart problems, but now due to the amount of processed foods she is now being treated for high blood pressure. We have been hung up on a few times when we call asking about our loved one and her quality of care. They have cut back on the entertainment and activities due to COVID which they are still being charged for. They do have life alert buttons, but there is no medical staff and after 7pm they just to have to call 911.
Business response:
Hello, thank you for your review. We are happy to have had the opportunity to connect with you and to hear how much your mother is enjoying her time in our community. We are also pleased to share that we have been able to safely reintroduce more activities and have entertainers come in for our residents to enjoy. If you would like to speak with the team further, please do not hesitate to reach out directly. Thank you
My 84 year old mother took it upon herself to sign a 6 month lease in this horrific place. She moved in there on June 30, 2018, and within days, she was crying and asking me to come get her. The facility and her apartment is old and dingy, there aren’t very many people living there. They are extremely short staffed. The other day, they made her wait an hour to take her order for a sandwich. She had only been there 1 week when she informed [name removed], the General Manager that she was probably moving out. Yesterday, July ... read more
My 84 year old mother took it upon herself to sign a 6 month lease in this horrific place. She moved in there on [date removed], and within days, she was crying and asking me to come get her. The facility and her apartment is a old and dingy, there aren’t very many people living there. They are extremely short staffed. The other day, they made her wait an hour to take her order for a sandwich. She had only been there 1 week when she informed [name removed], the General Manager that she was probably moving out. Yesterday, [... read more
Business response:
Hi Cindy, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Your feedback has been forwarded to the community and district management teams for review. The General Manager, Richard, followed up and will be reaching out to your mother soon. Unfortunately, we are not able to provide information to loved ones without an authorized power of attorney or written consent from the resident. We would like to help you and your family with this situation and will be... read more
When my parents moved in August of 2016 the place was nice. It has gone downhill. Manager doesn't return calls. When complaints are expressed, [name removed] the general managers response is what can I do about it. Phone calls not returned. Food was good. Now it is poor. Service of food horrible. My parents what 45 minutes or more to get lunch. Elevator has broken down a number of times. Think twice before selecting this place.
Windward palm is not a place I would recommend anyone to send their love ones there. All the good people who were at windward,they let go and the new mangers are [Removed]
Business response:
Hello, my name is Katie, and I work at Holiday Retirement Home Office. First, I'm sorry to hear your impressions of Windward Palms. We do, however, sincerely appreciate you taking the time to share your thoughts with us. As I'm sure you saw with the managers there before, we invest a great deal of time and resources in finding the right people people with a tremendous amount of talent and experience. If you have specific complaints against the management team in place, we strongly encourage you to reach out to our Employee R... read more
No stove or oven, no vitality. No open dining and few menu options.
Business response:
Hello and thank you for your feedback! We are sorry to hear our community did not meet your expectations, but appreciate you providing your feedback and sharing it with us. Did you get the chance to visit the kitchen we have just for residents? Although we don't provide oven-stovetops in each of our rooms, many our residents enjoy this feature, and even find it a great way to make new friends and learn new recipes! At any rate, we appreciate you taking the time to visit and providing us your feedback.
Plus: Pleasant looking facility. The rooms are spacey enough. We saw both a 1 BR and a studio deluxe. Nice terraces, the larger apt had a bigger terrace than the studio. The place is 1/8 mile from a Publix and Walgreen. Utilities and cable are included in the rent. Washing machines/dryers are available in the halls in the evenings and all day Sat and Sun. During weekdays you can tip the servers/cleaning/maintenance person and have her do your laundry for you. Property is surrounded by trees and grass making for a bucolic a... read more
Frequently asked questions about Windward Palms
How is Windward Palms rated?
Windward Palms has a 4.1 star rating with 165 reviews.
When is Windward Palms open?
Windward Palms is open now. It is open 24/7.