Terry K. on BirdEye
5 years ago
02/03/2015, 16:21 PM
Firstof all I want to say the prices were great and the product was great had no problem with that at all. My problem was the fact that I bought a large order of laminate flooring and they only had half of my order which I took, after coming to buy my second half nobody told me it was a different size and that it would not fit into each other thus I have a lot of extra of my first order, that was okay also. I'm thinking I save costs on the price of the wood and I came out ok with just enough laminate small problem is that I have a damaged that I did on my first order and my second order won't work on that order because it's a different size which nobody told me about. I was not going to complain however today I came down and Tina told me I could exchange my extra T bars for some quarter round I came down and talked with julie who was very apologetic with my situation and offered me my 1\4rounds at $10 contract prices because of my situation what happened was when I came down a local gentleman told me that he could not replace all my T bars because they were a different size which I don't understand they were not cut and they had your stickers on them and then after giving me a hard time decided that he would give it to me After making me feel like i was ripping him off. Julie was very nice she told me that that she would talk to the gentleman outside and they went ahead and proceed with my order my credits Julie told me she was going to give me a 10 dollar price because of my inconvenience but ended up charging me 13 dollars which is fine because I wasn't looking for a discount or anything I was happy with my material but why does everybody keep screwing up at that place when it comes to orders, prices etc. love your product very disappointed with your employees except for julie she was very nice just probably made a mistake and didn't charge me the right price. I give you 4 stars because we love our floors I just wish you could fix the people issue.
to top it off my friend at the receiving end that gave me a hard time about 2 of my pieces not being yours, did not apologize did not say anything to me except singing his songs to his radio as I took my product.