Zoro

Dave C 

on BBB

4 years ago

My order keeps getting cancelled by Zoro. I guess they aren't interested in doing business. **************** is a joke. No help to provide a solution. Buyer beware. 

Janet N 

on BBB

4 years ago

Ordered 10 ***** of paper per description on website. Received a total of 6 ***** between original shipment and replacement order by Zoro. They are refusing to either ship or refund the 4 missing ***** due to an error in the product description on their part when I placed my order.Basically, the item is a 3 ****, **** sheet case but had been inputted as a 10 ****, **** sheet case on the website originally. Since the error is on Zoro's part, I should receive the rest of the order I placed as the item was described at the time... read more

Jessica L 

on BBB

4 years ago

I have placed several orders for disposable gloves since the beginning of the pandemic. Most recently ****** XL is listed on their site at $5.52 each box of 100 ($0.06 each glove). I received an email that the price is actually $24.26 per box. This is the 3rd or 4th time that they have had a price like this on their website and have emailed me about a much higher cost, since the beginning of the pandemic!! I believe it's the "Bait and Switch" since any other website has a higher cost for them but these guys refuse to fix the... read more

Ant C 

on BBB

4 years ago

Just got a text saying my debit card is locked & this company is the phone # that came up. They are scammers & should be avoided at all costs! Everything about their "company" is fake. 

Fran T. 

on BBB

4 years ago

Please beware that this place in unethical, unprofessional and in my opinion scammers. I placed an order on 12/7/21. The item was shipped out on 12/16/21. It's currently 1/4/22 and I have still yet to receive the item. When my order was placed, it was purchased by the admin of our company to be sent to my home. When I searched the order number on Zoro.com, nothing has ever been updated. I eventually called their customer service around 12/27/21 approximately. When speaking with a representative, I was informed that they reac... read more

Mark P 

on BBB

4 years ago

Promised shipping date in 15 business days. Lost first shipment had to reorder. Kat assured me she would handle my shipment. She dropped the ball and was never available to talk on the phone again. It took 75 days and part of order arrived damaged. I asked for 20% discount on the part of order that was damaged due to improper packaging. They said no and would not let me talk to supervisor. 

Ken L 

on BBB

4 years ago

They fulfilled and order for walmart.com. Instead of sending a pair of clamps for $106, they sent one. When I showed them the ad they said it was not their fault and brushed me off. 

Lynn M 

on BBB

4 years ago

Searched out 5 websites for a gate lock. All other website said ship dates. Placed and order on ***** #SO24365356 Zoro said "item ships in 1 business day" So, I purchased the item from ********************* said on ***** "sorry cannot give you a ship date" - Stated will get back to you in "4-5 business days." I kept asking why does your website state shipping status which is fraudulent?They could not answer except I will pass along a "note"I will seek to dispute the charge with my credit card and will never use this company ... read more

Arjun S 

on BBB

4 years ago

Placed the order # SO23148037 on 18th Aug and was informed the next day that one of the two items is discontinued and another is on backorder. The backorder item was provided with a shipment date of 15th Sep. Today is 23rd Sep and now they tell me their supplier is not responding. Seriously. Their customer service is also pathetic, until I followed up 3 times, no one would give me any information. Worst customer experience.