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Zoro
- Industrial Equipment Supplier
- Chicago, IL
About this business
Location details
500 W Madison St # 4000, Chicago, IL, 60661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The web site claims easy returns. Returns are not easy. I had to email requesting they open a case, I did, the response was the will get back in 24 to 48 hours. They didnt get back, 7 days later I had to call. Then they requested pictures of the item. Not an easy process! They sent the wrong item!
I ordered a blow drier with a credit card I never use. 5 minutes after ordering I got an alert that my card was used fraudulently and they declined the purchase. This company is a scam. I would not recommended. Im trying to contact them about my purchase and I cant get anyone to answer.
I made one order with them, and they proceeded to follow up with countless emails, and even physical mail, trying to advertise to me. I did not actively subscribe to any of that, and will not be returning here.
If I could give this company zero, I would. This was my first and last time ordering from this company I placed an order for a 25 pound bag of corn starch. A few days later I received a box of 200 count 10 pans. I immediately called their customer service line about the mix up and was lied to and reassured that a replacement package was being shipped out that same day. I called two days later to follow up on the new shipment when I was told that it hadn't gone out and in order for it to go out I would have to send pictures o... read more
I ordered an atv hitch that was missing the ****** pin. Order looked like a used item that was haphazardly packaged and shipped without any care
First off I just want to say this is my first ever review. They lied about the ship date of my hardware 6 times - pushed it off for six weeks. Said they could not contact the supplier directly. Yes, they advertise that they have real customer service representatives - but they all talk using a script so it's hardly any different than talking to a robot. I wish they would have just told me the truth up front instead of keeping false promises the whole time. Even when I put in a request for information it was always the same "... read more
Zoro is a scam company. Avoid any an all purchases. I gave them one star only because they had the item I needed. Ordered a pool pump on a Wednesday and paid extra for 2 day air. Monday rolled around and nothing arrived. The customer service agent was mid calculation for the refund of the additional shipping and then flat out refused to provide it. I asked her to go through the mental gymnastics of explaining how Thursday, Friday, and Monday don't count as "three" days to provide 2 day air. Money grab company. Avoid at all c... read more
I ordered one item from Zoro, they kept moving back my delivery date. Then after seven weeks they cancelled my order saying it was unavailable.But after checking their website, the product IS available, only it is listed for OVER TWICE the amount than when I ordered it.Other reviewers have said the same thing. I do not believe this is a reputable company, and would avoid them like the plague.Their Unsubscribe page does not work either! There really needs to be a ZERO star rating because this "company" absolutely deserves it.
I ordered a tool from them never received it I have contacted them two times they have yet to refund me or ship my item
Frequently asked questions about Zoro
How is Zoro rated?
Zoro has a 3.5 star rating with 1,309 reviews.
When is Zoro open?
Zoro is closed now. It will open at 9:00 a.m.