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8x8
About this business
8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions powered by one global cloud communications platform.
The integration of 8x8 and Salesforce is very helpful. Knowing you can seamlessly call a contact straight from the computer without typing saves time looking up the number and dialing. All information is stored within Salesforce and I like that it logs a record of the call automatically when finished.
Working with the 8x8 service allowed me to return to a job that I loved while living in another state. Traditionally, I wouldn't have had the opportunity because they would have had to have someone in the office full time but with the 8x8, I was able to work remotely and communicate both through the desktop application and the cell phone app without a hitch.
What we love most about 8x8 is the ring groups. Other services only allow calls to rotate from one group to another, and each extension is restricted to one group. The fact that we can have a call ring to a few extensions first, then continue to ring to those extensions but bring in additional extensions after a certain amount of time, is really integral to helping us achieve maximum phone coverage and minimize dropped / missed calls.
I love that I can access my phone from anywhere! Whether I am sitting physically at my desk and answering calls from the phone or out running around answering on my cell or working from home and answering from my laptop desktop app! No one has to know where I am working from as long as their calls get answered. It helps keep me up-to-date with what's going on with business and I never miss a beat!
Great concept but a little clunky/confusing on how to use and some major limitations such as not being able to manually add external contacts. The worse issue I've been faced with is a very long delay in support.
We love the fact that is very easy to use and the features on their are very helpful. It works directly with salesforce which is extremely helpful.
Apps rarely work as advertised, this one does.
Love the integration between Sales Force and 8x8!
I love the chat function among my coworkers. I use it a lot for quick notes and questions to and from my coworkers, so that we are able to communicate and keep working at the same time.
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.9 star rating with 3,525 reviews.
When is 8x8 open?
8x8 is open now. It will close at 6:00 p.m.