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8x8
About this business
8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions powered by one global cloud communications platform.
The App is wonderful for on the fly work environments where the caller ID on the screen quickly notifies you of who is calling. Equally as helpful is the logging of the call while the call is still happening to help keep accurate notes. In addition, the 8x8 app that allows you to access your desk phone from anywhere makes working from home extremely viable and there is no worry about a client gaining access to my personal number
Goes directly to the customer and easy to use!
Everything logs nicely into SFDC. I haven't had any problems with the click to dial. What took some getting used to is it rings when you do the click to dial but not a big deal since it still saves time.
I was not sure I liked the program at first, it seemed like a huge learning curve but I was hooked after the first week. I use it all day at work and it is such a necessary tool to have! It keeps me organized and keeps our customers happy, which is always our #1 priority!
Great, the new app is fantastic
It's very convenient having the window in Salesforce, great for taking notes during calls, and is very efficient for inbound calls when it automatically pops up. It can be buggy. There are times when new calls do not log in the window, and there are times when a call associates with the last person you talked to instead of who you're talking to at the time
I use 8*8 every day and I love it ! I use it at work injunction with Salesforce and it makes things easier because it automatically puts a record of my calls.
Useful. Makes my day more efficient Would enjoy my call notes not being cluttered with your pre-written "Call time" "Comments:" etc. section that always adds in when the calls are auto-logged in SalesForce. Additionally, it would be nice to improve the speed/function of your system pulling inbound call accounts in SalesForce as I love this feature but it only really works like 1/10 times at most. I'd like to be able to rely on your product a bit more so I can trust when I'm being more efficient that it won't let me down.
Great App. Makes my life so much easier
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.9 star rating with 3,525 reviews.
When is 8x8 open?
8x8 is closed now. It will open tomorrow at 9:00 a.m.