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A-One Refrigeration & Heating Inc.
- Heating & Air Conditioning/HVAC
- Pasco, WA
About this business
Location details
910 North 20th Avenue, Pasco, WA, 99301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our 1 year old $12,000.00 furnace went out. The day it was installed the original board was bad, it was replaced and lasted a whole 13 months, Monday nite the replacement failed, they tried an "updated board" that would not fit. So had to order another one { now up to #4}. but it has to come from Portland, OR {200 miles}.Now Wed noon and they have no idea when it will be here, maybe in 3 days. Nite time temps 10, daytime 25. Last month had the semi annual service done and tech left the wrong size filter. Poorly run compan... read more
Had them out to give us an estimate for a completely new unit. Lady came out and asked a few questions said could give price right then and start the next day. Told her we were getting bids first. Seemed to lose interest. Never even looked at what we had or really needed. Needless to say no estimate after two phone calls and a text message. Called another company who actually went under the house to give an accurate estimate. Really sad they did not want our business. They seem to just want you you pick them with being infor... read more
Shady business practices and red flags from the start. Had someone come out for an estimate to run a gas line. I already have gas in my home just wanted a line run for my stove. We have a crawl space with access. Tech didnt even go in the crawl space. Told me he would have to run a line from the meter outside even though gas is already in the crawl space. Then said he wasn't able to provide an estimate at the inspection and I was contacted over 24hrs later with an estimate for the work. The quote was seriously one line email... read more
Business response:
Nisha, I wish we could have helped you, however we weren’t. To clarify I surely didn’t mean to insult you in any form by stating I wouldn’t itemize a quote or that would constitute shady business practices, I’m proud of our 38 years of successful business! I greatly appreciate your service to our country! Good luck!
RUN! Nope won't use them again. I have a 4 year train system, they came out in August filled it with 2 pounds coolent said there was a leak, $700 bill. Came out in June said it was low again, didn't recall adding coolent before. Told me several things needed replaced along with both my capacitors and it would be a $1200 bill.... ithey were charging me $152 for a pound of R410A coolent you can buy for about $12 per pound. Called my brother who does HVAC out of the area he says "sis your getting screwed" .... I send the guy p... read more
I called around the first week it got hot (May) in the tri-cities this 2017 summer season and these guys seemed to have reasonable prices for initial call and for service contract, not the cheapest but not the most expensive either. I scheduled, and they came, but ~30 minutes after the scheduled window and I only got a call back from the technician because i called the office to make sure i had not messed up the scheduling. The initial assessment made things seem pretty dire, we were looking at replacing our ENTIRE system at... read more
I call for some electrical services at home. Never a SERVICES ON TIME, I lost one day of work waiting for the services, the guy on schedule never come at schedule time. AND EXPENSIVE...
Business response:
Carlos, I appreciate your time yesterday visiting with you at your home to discuss this negative review. We took all necessary steps along the way in our work beginning with providing you with the price "upfront" for work that was requested. As you are aware your Mom agreed to the price and we performed the work. I do apologize again for missing the appointment scheduled due to the extreme cold temperatures outside, this had all of us scrambling to get heat back on for hundreds of clients. I do disagree with your comments o... read more
A-1 called me to offer me a cheap "inspection" of my older heating/AC unit. The guy said that the "coils needed cleaning". Well, it has been a few years so I could see that. but coils are only used for AC, not heating. If it gets SUPER bad they can restrict airflow but airflow was good. At that time the heater was not being used because it had not gotten really cold yet. When it dropped into the 40s, the heater was turned on and it was only blowing cold air. I called A-1 back and they had a huge list of "issues". 1. needs a ... read more
I also say to stay away from this company. If zero stars was an option I would do that. I had a spotted fox deal too. I wasn't having any problems with my AC, but I have lived in my home for 3 years and thought I should have things checked just in case. Thought the spotted fox deal for A-one was just what I needed. I was wrong and should have read the reviews on them first. The tech came in checked things out, and next thing I know he's quoting me over $1,000 in repairs on a unit that seems to be working fine. Also said tha... read more
Business response:
Michelle, Our preventive maintenance service agreement is valued at $170 with tax! Occasionally, we offer discount specials. We do this because a maintenance is the best way to keep your system running efficiently and trouble-free for the least amount of money. We come out twice a year to reduce the risk of break downs in the hottest and coldest times of the year. Our visits include checks of the major safety, electrical and mechanical components of your system. This usually takes about an hour and a half. After exami... read more
Stay away from this company. They are not an honest company and will try to rip you off. We bought one of those Spotted Fox deals online which gets you a free checkup and inspection on your AC unit for around $75 thinking this was a good deal since we are new homeowners and we didnt want our ac unit to break down in the middle of summer. So A one sends out a tech to inspect our unit. Next thing I know he has a quote for me of things needing replaced on my trane ac unit with a price of over $1,000. At first I believed him but... read more
Business response:
Drew, I appreciate you calling me back and gave me the explanation of your point of view. This is why we keep YOU involved in the troubleshooting, as Carlos proved the capacitor was weak thru tests and also showed you the oil leaking from the motor. These components will fail! Hence PMSA Preventive Maintenance Service Agreement. Had he not pointed this out to you, when they do fail, your opinion could be as such we didn't do our job. Facts are not always what we want to hear when it could be costly...
Frequently asked questions about A-One Refrigeration & Heating Inc.
How is A-One Refrigeration & Heating Inc. rated?
A-One Refrigeration & Heating Inc. has a 4.7 star rating with 1,163 reviews.
When is A-One Refrigeration & Heating Inc. open?
A-One Refrigeration & Heating Inc. is open now. It will close at 7:00 p.m.