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ACA Group
- Financial Services
- Fort Lauderdale, FL
About this business
Location details
1901 NW 62nd St., 401, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 10:00 p.m. | |
| Tue | 10:00 a.m. to 10:00 p.m. | |
| Wed | 10:00 a.m. to 10:00 p.m. | |
| Thu | 10:00 a.m. to 10:00 p.m. | |
| Fri | 10:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Found out through *********** (our timeshare company) that ACA Group has never contacted them in connection with canceling our timeshare. Holiday Inn will be doing a foreclosure NOT your company so you got paid $10,000 by us over a year ago & we still own it & get *************** calls constantly because we havent paid our membership dues, maintenance fees or taxes. Timeshare cancellation should not take longer than 3 months weve been told my others yet our has been in your hands for well over a year, unbelievable!!! Holiday... read more
Bluegreen Time Share: Gimmick I am a Disabled American Veteran, I served three years in **** as a Parachute Rigger and a Naval Gunfire Spotter with six months in ******** and was discharged medically with 100% Disability. I was approached by a person at ************* to buy a three day vacation to *************; I did not use this for a long time and they kept sending me emails to take the vacation, eventually I went on Veterans Day of 2024. I checked in at a place in ******, **. Where the ********* representatives gave me i... read more
This company called me to help me exit my timeshare. On the initial screening call I explained this was an inherited time share and that I was the sole person on the deed. I apparently passed the initial screening as they set up an hour long call for today with a senior specialist. Their 15 minute advance call to confirm said since I was married my wife had to be part of the call. That was not explained before they set the call up and is unnecessary as the property is deeded in my name only. Turns out this has been a total w... read more
Business response:
Hello *****,Thank you for taking the time to share your feedback. We sincerely apologize for the misunderstanding and any inconvenience it may have caused you. Please allow us to clarify a few points regarding your experience:Referral Clarification: We want to ensure it's clear that we did not reach out to you directly without prior interaction. You were referred to us by another company after you expressed interest in exiting your timeshare. Our goal is to provide assistance specifically tailored to those who are actively s... read more
So another 100% fake company, of course I qualify for their services, who in the timeshare world does not qualify for their services? So at the end of being "approved" process I am asked for credit card information. There is no reason why they need my credit card info to send the proposed contract. If I accept their services sure I need to provide my CC info, but to look at the proposed contract NO I don't to provide my CC info. My privacy it 100% mine until I sign the contract with them. So my advice is STAY AWAY just anoth... read more
They are THE WORST company I've ever dealt with. First you get a representative to get you into the program and then you get many others from the company calling you either for payment or to tell you the same stories that you just heard from someone else. Then if you don't pay, you're told lies from all and the first representative, that told you to call him if you had any questions, can't be contacted, The run-around they give you makes you want to scream and they don't want to lose the money that you're to pay so you have ... read more
Business response:
Dear Ms. ************* sincerely appreciate your feedback and regret that your experience with ACA Group did not meet your expectations. Our mission is to provide a smooth and transparent process for our clients, and we truly apologize for any frustration or misunderstanding that occurred.To clarify, we never pressure anyone into doing business with us. When you initially inquired about our services on January 21st, we provided a detailed explanation of our process, and you voluntarily chose to move forward. As part of our s... read more
It was a nightmare to be part of a timeshare. I'm happy to be out of that.
Business response:
Hi ****,Thank you for sharing your experience! Were so glad we could help you break free from the timeshare and put that difficult chapter behind you. Its great to hear youre relieved to be out of it. If you ever need any further assistance or know someone else who could use our help, dont hesitate to reach out. Wishing you all the best moving forward!Best regards,The ACA Group Team
Whenever you go to a Timeshare presentation they make everything sound so good. And it can be if you are wanting to use them regularly. Your life changes, you can't travel like you once could. You need to sell the Timeshare, but you can't. No one wants to buy it. And then after a few years the truth starts to come out. You realize that you could be stuck with it for life. And then when you die your poor survivors will have to continue paying the fees. The annual fees continue to increase significantly. You realize that a lot... read more
Business response:
Dear *****,Thank you for sharing your journey and for your fantastic review! We understand how challenging and frustrating the timeshare situation can become, especially when it no longer fits your lifestyle. Were so glad to hear that ACA Group could provide the support and guidance you needed to navigate out of your timeshare commitment. Your kind words about our team mean the world to us, and were proud to have been able to assist you effectively.Thank you for recommending usits the highest compliment we could receive. Rem... read more
This companys web site says that they have an A+ rating with the BBB, but this site says they are not rated. You would think a Lawyer based service would know better than to make false assertions! Be careful!
Business response:
Dear *******************,Thank you for bringing your concerns to our attention. We value feedback and take it seriously. We would like to clarify that we do not make any claims on our website about having an A+ rating with the BBB. It's true that over the last three years, we have maintained an A+ rating with the BBB. Currently, we are under review with them, and as such, we have a status of "NR" (Not Rated). This status doesn't indicate a positive or negative rating; it simply means we are currently not rated.We are committ... read more
As bad of a trap as the time share companies they deal with. You cant cancel even if they havent done one thing for you yet, even if you lose your job and cant afford them any longer. Beware!
Frequently asked questions about ACA Group
How is ACA Group rated?
ACA Group has a 4.7 star rating with 530 reviews.
When is ACA Group open?
ACA Group is closed now. It will open at 10:00 a.m.