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Advantage Home Warranty
About this business
This company is a total fraud. They were asked to fix ice maker and tech order filter under a different part name so warranty would cover it and that wasn't the problem. Advantage then refused to fix my ice maker because the tech lied about which part was replaced. Even after offering Landen proof of the fraud, he still refused to fix my ice maker saying it wasn't covered. Before that my AC wasn't working. Called Advantage and the guys they sent out messed my unit up. Called them back saying unit still doesn't work and they ... read more
Business response:
Dear Tamika We are truly sorry to hear about your negative experience with us. Our goal is always to provide quality service and resolve any issues our customers face in a timely and honest manner. We apologize if there was any confusion or misunderstanding regarding the service and coverage on your ice maker and AC unit. Please know we take all concerns seriously and understand your frustration. If you would like to discuss further, please reach out to our team at 877-691-0041 for further resolve. Please know that we take... read more
Well hope your heat doesn’t go out on a Friday night because you won’t speak to anyone that can do anything. They have NO emergency services and I’m guessing nothing will happen on Monday either from what the reviews are looking like. They don’t do reimbursement but can’t give me a solution either so I guess we will be without heat or I pay out of pocket like I’m guess they hope I do.
Business response:
Hello Corey. We understand your frustration and apologize for any inconvenience this has caused. We value all comments and are aways working to improve in every way possible to ensure we always support our customers. It does look like you were scheduled this morning with our contractor, hopefully all will be resolved and they will have you back up and running again. Please contact us if you would like to discuss further at 877-691-0041. We appreciate your patience, Advantage Home Warranty
This company is shady, do NOT use them!!! Our 70+ year old A/C went out and the HVAC technician who came out on behalf of AHW told us there should be no issues with AHW replacing everything because the unit completely shot… well this CRAP company said they will NOT hold their end of the deal because the sticker with the model number isn’t on the unit. What a load of crap! Of course the sticker isn’t there, it’s 70 years old are you kidding me!? What good does a model number do if everything is being replaced?? I get it if we... read more
Business response:
Logan, we understand your frustration and we're very sorry your expectaions were not met. Our mission is and always has been to help all of our homeowners to the very best of our ability. Being dictated by our service agreement, there are occasional times when items do not fall under coverage. Letting a client know this is never easy and we truly empathize with your disappointment. If you would like to discuss further, please contact us at 877-691-0041 at your convenience. Sincerely, Advantage Home Warranty
Extremely rude and hung up on me! Will not help provide solutions and told us best of luck.
Business response:
Cassidy, we regret that you feel you weren't treated in a respectable manner. This is not at all characterized by our team. We pride ourselves on the excellent customer service we provide to all our clients. Please give our office a call to discuss further at 877-691-0041 Sincerely, Advantage Home Warranty
Do you like being without a refrigerator? Well Advantage Home Warranty will make sure that you don’t have a working one! They’ll tell you that everything is “not their problem” and only offer to give you a check that is 1/4 of what a comparable refrigerator would cost. Oh, and don’t forget the $50 fee just to file a claim. Sound like a good time? Well give them a call!
Business response:
Diana, we appreciate your feedback and truly understand your frustration. While, we do our very best to service the needs of our clients, we unfortunately, do not have control over the time frame of receiving parts from the manufacturer. Delays and back orders are being experienced worldwide in every sector. Because of the circumstances, we chose to offer you the part/labor repair cost as a second option, also noted in our service agreement. This could then be put towards a new refrigerator of your choice, instead of contin... read more
Frequently asked questions about Advantage Home Warranty
How is Advantage Home Warranty rated?
Advantage Home Warranty has a 4.6 star rating with 565 reviews.
When is Advantage Home Warranty open?
Advantage Home Warranty is open now. It is open 24/7.