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Allstate Protection Plans / SquareTrade
About this business
When your stuff breaks, it's our mission to make you good again. Allstate Protection Plans are serviced by SquareTrade, an Allstate company.
I was able to easily make my claim on line. I mailed in my item for repair and got it back in about a week, well worth it! Would recommend! So far it’s working fine!
They couldn't repair our HTC Vive malfunction so we received an email stating they would refund the full purchase price! Check is "in the mail" (2-5 business days) so still awaiting that but very pleased that they didn't "weasel out" on this.
Excellent. Through email and phone I was able to get the free shipping label. Mailed back the defective product and was constantly kept informed about the progress of my claim. They could not fix the product so sent me a check for the full amount of the purchased product. A pleasure dealing with the organization.
Once the service appt was scheduled, everything was great in terms of communication and service. The only issue I had was the first time calling. It appeared the phone would connect but it did not sound like I was on hold. And then it would disconnect, as if being hung up on. I tried this a few times and when my husband finally talked to someone they did not seem very knowledgeable or helpful (this was a weekend evening and we were told the dept we needed was closed for the day). The next day, thankfully the phone service wa... read more
overall they did respond in good fashion but did not reimburse me all that I have paid to get my playstation fixed. It probably over exceeded the price it is worth but if that was the case they should have just replaced it.
Business response:
Hello, We are sorry to hear that you are not satisfied with your resolution. SquareTrade's protection plans cover our customer's purchase up to the amount of their item or on their protection plan, which is the limit of liability. The availability of your resolutions is based on several factors, such as the cost of repair versus the device's purchase amount, the availability of repair facilities for this device, whether we can source a comparable item within the limit of liability. If we cannot find a resolution we believe i... read more
Wonderful, everything doing easy thank you
They took care of my issue with device purchase and I got my reimbursement in a few days was super easy.
muy bien, si tratan de ayudar cuando uno habla con ellos
Sep up appointment, tech came on time, was not able to fix tv. I received an email to let me know I was getting a new tv. I received my new tv and everything is normal again in household. Excellent service, no bs, I’m very satisfied with the treatment that I received. Thank SquareTrade!!!
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.9 star rating with 27,129 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.