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Allstate Protection Plans / SquareTrade
About this business
Very pleased with appliance service and customer service: ease of communication, arrived during time allocated, friendly and professional. Thank you!
The process was relatively easy. Right now just waiting on the return time!
First off had a service issue 2yrs after purchase. Allstate took care of it immediately. 2 yrs later had the same service issue, again it was scheduled for repair. Tech arrived for repair, however only 1 spring of the 4 required were shipped. He made a call and said the new parts would be shipped. Received email from Allstate stating they could not complete repairs. Ok but I asked for a reason why the repairs couldn't be completed. I didn't receive a clear explanation. The next email stated they were going to replace the was... read more
Thanks for your understanding
The insurance agent said all I had to do was return the item to the store(office chair) and they would take care of the rest. Walmart wanted a UPC label or something identifying the chair specifically. There was nothing like that attached to the chair. They eventually accepted it and processed the return. Thank goodness.
The technician was professional, knowledgeable, and explained the problem well. He fixed the problem quickly. I took away one star because they we had a schedule on one day that they never showed up to and never contacted us telling us they would not be there. They emailed and set up another appt and showed up and fixed the problem.
Thanks to Ameem the process went quick and easy. I have ALLstate protection plans on all my purchases that need protection. Thank you for quick and easy process
Business response:
Hello Reviewer2259088636, We are sorry to hear that you are dissatisfied with your recent experience. SquareTrade does its best to provide a smooth claims experience and eliminate any issues that could cause delays since we strive to offer expeditious and hassle-free service. In your case, the resolution required submitting a form to finalize the process. We apologize for any confusion when we informed you of the next steps, but one of our specialists has reached out to you, and the issue has been resolved. Currently, one of... read more
The insurance guy from square trade got us a new tv since old one not able to repair. We had it the next day after filling out all the paper work. Excellent service
This was easy, communication was great, and service was very fast. I have nothing but high praise for the insurance company.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 38,146 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.