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Arbor Terrace Knoxville
- Assisted Living Facilities
- Knoxville, TN
About this business
Location details
9051 Cross Park Dr, Knoxville, TN, 37923, United States
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The staff members here are very friendly, and the meals are pretty good. They activities are great, everyone there has been vaccinated so they are able to go out and about. It is a little expensive, but the services, friendliness of the staff and their communication is 100 times better then our previous community and completely worth it.
Business response:
Kimberly B, we're glad you had such a wonderful experience with us! Thank you again for leaving us this review!
I would want others to know that part of the reason for my ratings was that they have been quite understaffed since the pandemic. They do not have time to spend with residents anymore so if she needs any type of help it takes forever to wait. The main issue that I have is the food that they serve, they give lots of sandwiches for meals. The food they serve is pretty much just industrial, the quality is not good and it is not freshly made. They are not well balanced and portions are small. I have been taking her meals since s... read more
Business response:
Thank you for taking the time to leave this review; we appreciate your feedback! We would like to have a better understanding about your experience. Please reach out to us at (865) 670-4111 at your earliest convenience and we will do our best to resolve this with you.
I would highly recommend Arbor Terrace of Knoxville to anyone who is looking. We really enjoyed my dads stay here for his last year of life. The staff members were very friendly and you can tell they really cared about my dad.
I was very impressed with Arbor Terrace. All meds and health updates are entered on the computer directly after the resident has been checked on. This facility has both outside and inside video cameras, many do not. I'm very impressed with the training of all new hires. They have to interview with every department head and have a complete background check. Most of the staff here are tenured and have worked here at least 5 years and many have 10 years of service.
Business response:
Thank you very much for your feedback. We are always striving to be the best, and this goes a long way in helping us understand what we are doing well and need to continue to do in the future. Thank you for taking the time to share your experience.
I was very imoressed with Arbor Terrace. All meds and health updates are entered on the computer directly after the resident has been checked on. This facility has both outside and inside video cameras, many do not. I'm very impressed with the training of all new hires. They have to interview with every department head and have a complete background check. Most of the staff here are tenured and have worked here have at least 5 years and many have 10 years of service.
Business response:
Thank you very much for your insight. We take great pride in having what we feel is the best staff in senior living today. We are so glad we could meet your high standards!
Very impressive. The thing that stood out most to me was the long term tenure of many of their staff. They love working here and they love seniors. I think this would be an excellent choice.
We toured this community and we were so impressed with the menu. We liked the staff and the community were very clean and maintained. They had great entertainment when we toured the community. This is a nice community. Families might want to see the community for the care and the cost. They did not have a lot of men at that this community. Families might consider a tour of this community
Business response:
Thank you for touring our community and for your comments. Your feedback is very important to us and if there is anything we can do in the future for you or your loved one, please let us know. Tami Cumings, Senior Vice President of Sales
We are pretty pleased with it so far. All the people we initially made contact with, seems to be real enjoyable to work with. They are very open about things. Seeing the staff's interaction with the residents, seems like more of a family than just a job. The other residents seem to be pretty welcoming. He loves the food there. They have him going from one activity to another, and they keep him pretty busy. They were pretty similar in price to everything.
We toured this community when we were looking into care options for my loved one. I really liked the look of this community. It was a beautiful facility, and the staff all seemed very friendly and professional. Unfortunately it was a bit too far for us to consider it as an option, but it is definitely worth a look!
Frequently asked questions about Arbor Terrace Knoxville
How is Arbor Terrace Knoxville rated?
Arbor Terrace Knoxville has a 4.6 star rating with 119 reviews.
When is Arbor Terrace Knoxville open?
Arbor Terrace Knoxville is open now. It is open 24/7.