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Arbor Terrace Knoxville
- Assisted Living Facilities
- Knoxville, TN
About this business
Location details
9051 Cross Park Dr, Knoxville, TN, 37923, United States
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A wide variety of age groups and great activities calendar for residents. Loving and caring knowledgeable staff.
Business response:
Thank you for your kind words! We’re so glad to hear you’ve noticed both the variety of activities and the warm, knowledgeable care from our team. Creating opportunities for connection across age groups and keeping residents engaged is something we take great pride in, and it’s wonderful to know it makes a difference. We truly appreciate your recommendation!
A number of her care folks were very nice and attentive to her and there were a couple with bad attitudes. They increased her level of care but I got the run around on why and what was the increase in care for the additional cost. Asked for a breakdown and never got it. The receptionist [name removed] was very friendly, knowledgeable and helpful. They were quick to send mom to the ER and in some cases not warranted. Place was clean however I had to remind them to clean the bathroom due to my mom couldn't see when there was f... read more
Business response:
Thank you for your feedback and for sharing both the positive and concerning aspects of your experience. We’re glad to hear that many members of our team provided kind and attentive care, and we appreciate your recognition of our clean environment and helpful staff. We also take your concerns seriously and would welcome the opportunity to clarify and address them further. Please reach out to our Executive Director, Kelli Johnson, at 865-670-4111 to discuss your experience in more detail.
The staff is very caring and patient. Whenever I have had questions, they have been very helpful to me.
Business response:
Thank you so much for your kind words! We're grateful to hear that our team has been supportive and helpful. Providing patient, compassionate care is at the heart of what we do, and it means a lot to know it's making a difference. If there's ever anything else you need, please don't hesitate to reach out!
I appreciate that the staff at Arbor Terrace are always keeping me well informed on my loved one. The facility is very nice and has a lot of space for residents to roam around.
Business response:
Thank you for your kind words and for recognizing the dedication of our team at Arbor Terrace Knoxville. Keeping families well-informed and ensuring residents have a comfortable and engaging environment are top priorities for us. We’re glad to hear you appreciate the spacious setting and the care we provide. If there’s ever anything more we can do, please don’t hesitate to reach out!
They were fantastic especially the last couple of months before she passed. I still consider them family. The head nurse was actually with her holding her hand when she passed. They are very focused on making the residents feel like family and as comfortable as possible. They also try to help the families as much as possible. Everyone I had contact with was so sweet, caring and supportive. They have plenty of activities and work to keep the residents as active as possible.
Business response:
Thank you for your heartfelt review. We are truly honored that you consider us family, especially during such a meaningful and difficult time. It was our privilege to care for your loved one, and we’re glad to hear that our team provided comfort and support to both her and your family. We are committed to making our residents feel at home and keeping them active, and your kind words mean so much to us. Please know that you will always be part of our Arbor family.
The facility is well kept clean in the staff are nice, courteous and professional. They take care of my mom as well as they can be as she’s 100 years old. Her room is nice and comfortable housekeeping could probably do a little bit better on the cleaning.… But overall it it it suits the purpose of what we were looking for and what she needs
Business response:
Thank you for your feedback and for sharing your experience with us. We’re glad to hear that our team is providing your mom with the care and support she needs, and we appreciate your kind words about our staff. We also value your comments about housekeeping and will make sure to look into this. It’s wonderful to have your mom as part of our community, and we’re always here to ensure her comfort.
The overall experience at Arbor Terrace is very good. This is mainly because there are many longtime employees. This is important when it comes to elder care facilities. The staff is responsive to our concerns and have an open communication at all times. My mom has plenty of activities to stay as busy as she wants. Thank you Arbor Terrace!!
Business response:
Thank you so much for your positive feedback! We’re delighted to hear that your experience at Arbor Terrace has been very good, and we appreciate your recognition of our dedicated long-time employees. It's wonderful to know that your mom is staying active and engaged with the many activities available. Open communication and responsiveness are key to providing the best care, and we’re glad that’s been your experience. Thank you for trusting us with your mom’s care!
I have excellent service when I need it and complete freedom all the time. I just arrived back from an evening with family and was met at the door with a friendly welcome. I recommend it for anyone, but it’s certainly good for me.
They bent over backward to accommodate my mother-in-law and the staff was excellent at Arbor Terrace of Knoxville! They were always helpful and always cheerful. I would absolutely recommend Arbor Terrace of Knoxville to family and friends!
Frequently asked questions about Arbor Terrace Knoxville
How is Arbor Terrace Knoxville rated?
Arbor Terrace Knoxville has a 4.6 star rating with 110 reviews.
When is Arbor Terrace Knoxville open?
Arbor Terrace Knoxville is open now. It is open 24/7.