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Arbor Terrace Prince William Commons
- Assisted Living Facilities
- Woodbridge, VA
About this business
Arbor Terrace Prince William Commons offers a fresh approach to assisted living and memory care in Woodbridge. You will find comfortable, attractive residences coupled with engaging activities and events, giving you the peace of mind that we offer nothing but the best in care and quality of life. At Arbor Terrace Prince William Commons, modern conveniences are wrapped in a home-like setting where our staff truly cares for each and every resident.
Location details
14080 Central Loop, Woodbridge, VA, 22193, United States
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All my ratings are based prior to the pandemic. The professional staff was good. The direct support staff wasn't very friendly and didn't seem to care that much. I believe they could be a little more engaging with the residents.
There is sometimes a language barrier between families and staff. The community has a lot of activities going on and available for the residents. They are very good during COVID. At first they were giving us daily updates on COVID and now it is once a week to keep us updated. I wish they had more sidewalks available for residents to walk on for exercise. They do have courtyards outside for the residents to sit outside and enjoy the community.
When we first came to visit Harbor Chase we really liked how friendly the staff and the residents were. The rooms were very nice on the assisted living side. They were very spacious and more than adequate, however on the memory care side they were smaller but still adequate. The food in the main dining room was very good, but on the memory care side it was pretty bad, sometimes it would be cold and bland.
I have never noticed the community not be clean and the staff is continuously cleaning. It feels very comfortable to visit because of this. The staff is usually friendly. The staff seems to go above and beyond with the care when it is needed.
HarborChase is NOT a retirement community. IT IS A FIVE-STAR LUXURY RESORT HOTEL THAT OFFERS ASSISTED LIVING AND MEMORY CARE. OMG! Words can't describe our experience. We stopped in off the street just to look the place over and make an appointment since we were passing by and [name removed] (the Director of Marketing and Sales) approached us and said why bother with an appointment, "let's tour right now if you have the time" (It was already four in the afternoon). My wife and I fell in love with the facility and [name remov... read more
Harborchase is a wonderful facility. The entertainment, quality of life, and food are all excellent! All if the staff I have met seem to be very compassionate and caring. 10/10 would recommend.
Business response:
Thank you so much for your awesome five-star review! We’re happy to hear that you love our live entertainment, delicious dining, exceptional quality of life and especially our compassionate associates. We very much appreciate your review and recommendation!
Mom is adjusting to living st HC. The biggest complaint is the food they are being served. One evening a few weeks ago they had beef with a sickly looking green sauce. No one and I mean no one at her table ate the dinner. Also when we can, we try to bring her downstairs to the restaurant so she has a choice. Again at a recent visit I ordered a Apple Waldorf salad. What I received wasn’t even close to a salad. There were 4 yes only 4 pieces of lettuce and a lump of chicken salad. So frustrating to order and not receive what i... read more
Business response:
Thank you for taking the time to share your thoughts. We’re thrilled that your Mom is adjusting well to the HarborChase lifestyle. We’re also glad that we have been able to respond to issues for you in a professional and timely manner. Naturally, we are sorry that your experience with the food hasn’t been to your liking so far. Our culinary team is responsive to feedback. We are always looking for ways to improve and we do appreciate your criticism. Give us another chance to impress you. Again, we thank you for choosing Harb... read more
HaborChase is brand new and exquisite. That said, as we were touring the property, it twists and turns and I found myself wondering where I was. I can imagine my mother going out for a walk and becoming lost in the halls. The rooms are gorgeous. Price wise, it's a little on the high side for us at this time.
Business response:
Thank you so much for sharing your thoughts on HarborChase. Although our spacious community may seem daunting at first, we can assure you that the community layout was meticulously designed for the safety and well-being of our residents. In addition, many of our residents and family members comment on the tremendous value of HarborChase. Every day, our residents enjoy a variety of dining options, exciting experiences, a wealth of fun activities, housekeeping services and innovative health services. Our Executive Director wou... read more
It is a difficult decision for a family to place a loved one into memory care once their dementia has progressed. We chose Harbor Chase based upon the atmosphere and caring staff, unfortunately it is very expensive and additional costs keep coming up. Just another example of an industry that prays upon the elderly and their family's emotions during trying times.
Frequently asked questions about Arbor Terrace Prince William Commons
How is Arbor Terrace Prince William Commons rated?
Arbor Terrace Prince William Commons has a 4.8 star rating with 109 reviews.
When is Arbor Terrace Prince William Commons open?
Arbor Terrace Prince William Commons is open now. It is open 24/7.