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Arbor Terrace Prince William Commons
- Assisted Living Facilities
- Woodbridge, VA
About this business
Location details
14080 Central Loop, Woodbridge, VA, 22193, United States
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They significantly increases care costs while we were there, quality of care was hit or miss. Turnover was high so it felt very much like they were constantly getting to know my grandmother again and again. There were quite a few times while she was on hospice they never communicated properly with the hospice team about reordering meds so things took longer to come in. Dining was very inconsistent, food was often not cooked well and menus often didn't match what they actually had as options. Administrative staff (ED, DON, et... read more
Business response:
Thank you for sharing your feedback. We appreciate you bringing these concerns to our attention. To address the issues you've raised and ensure a thorough follow-up, we encourage you to contact our Vice President of Operations, Ronda Duckworth, at 412-417-3787. She will be happy to discuss your experience further and work with you on any outstanding concerns. Your insights are valuable as we continue to improve our services and care.
Very pleasant tour. Facility is one of 3 in the running for our family member. Additional costs for dining with our family member came as a surprise as those costs were included in the other facilities we toured.
Business response:
Thank you for taking the time to leave a review! We're glad to hear that you had a pleasant tour with us. We understand that additional costs can be surprising, and we appreciate your feedback. We strive to be transparent about all costs, and we’re always happy to answer any questions or provide clarification. Please don’t hesitate to reach out if you’d like more information or have any further questions about our services. We’re here to help!
Overall, the experience with the Arbor Terrace has been positive. We selected this location because of Bridges program and proximity to our house. The facilities are well maintained and staff is friendly.
Business response:
Thank you for sharing your experience and for choosing Arbor Terrace Prince William Commons. We’re so glad to hear that you’ve had a positive experience and that our Bridges program and convenient location have been a good fit for your family. It’s wonderful to know you’ve found the community well maintained and our team friendly — we truly appreciate your kind words and trust in us.
There are no words to express how much the overall experience has been for my Mom at Arbor Terrace. She has been there almost 4 months and she is happy with all she has experienced. The people there are amazing, each person there is friendly, caring, supportive, and makes her feel welcome. They have so many fun activities and all are well done by the amazing event planner. The staff in the dinning room are top notch and they care about making the residents happy and cared for while they dine. The nurses and CNAs are over the... read more
Business response:
Thank you so much for sharing this wonderful feedback! We’re thrilled to hear how happy your mom has been and how welcomed she feels at Arbor Terrace. It means the world to know that every part of our team—from dining to care, maintenance, therapy, and activities—has made a positive impact. Creating a true sense of home for our residents is what we strive for every day, and we’re honored to be part of your mom’s journey.
My father has been a resident at Arbor Terrace for 3 months and the personalized care he has received has been beyond my exceptions over and over. The kindness, decoration and commitment to ensuring my father's comfort 2 long with medical and emotional needs are met has been exceptional. [name removed], [name removed],,[name removed],[name removed]and so many other caregivers go out of their way to care for my dad. Thank you so much.
Business response:
Thank you for your heartfelt review and for sharing your father's experience at Arbor Terrace. We're so glad to hear that the personalized care, compassion, and dedication of our team have exceeded your expectations. Meeting not only medical needs but also providing emotional support and comfort is at the heart of what we do. Your kind words mean so much to our caregivers, and we’re honored to care for your dad. Thank you for trusting us with his well-being.
Everyone here is super caring and supportive for our DAD. We appreciate everything they do here to make him feel cared for and at home. They welcomed his companion [name removed]. They are always available for questions and help whenever you need. Wish he could play bridge like he wanted but he appreciates the quality food and companionship.
Business response:
Thank you for your heartfelt review. We're so glad to know your dad feels cared for and at home in our community—that’s exactly what we strive for each day. It’s wonderful to hear that his companion was warmly welcomed and that our team continues to be a supportive resource for your family. Your appreciation means a lot to us, and we’re honored to be part of your dad’s journey.
The staff is very responsive and that makes me comfortable with my mother living at Arbor Terrace. I live out of state and I can rest knowing the staff is easily accessible and responds promptly to my concerns.
Business response:
Thank you for your kind review and for entrusting us with your mother’s care. We understand how important peace of mind is when you live out of state, and we’re so glad to hear our team’s responsiveness has helped you feel confident and supported. Clear, open communication is something we take pride in, and we’re always here to answer questions or provide updates. Your trust means a great deal to us, and we’re honored to care for your mother.
A lovely place. A lot of effort goes into building upkeep but memory care services suffer because there are not enough staff to work with and care for clients. The services staff are good but they need more just to do the things they are supposed to do.
No one wants to be in such a facility but if/when it becomes necessary, this facility is better than many I've heard of.
Frequently asked questions about Arbor Terrace Prince William Commons
How is Arbor Terrace Prince William Commons rated?
Arbor Terrace Prince William Commons has a 4.7 star rating with 150 reviews.
When is Arbor Terrace Prince William Commons open?
Arbor Terrace Prince William Commons is open now. It is open 24/7.