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Ashcroft & Oak Jewelers
- Jewelry
- Columbus, OH
About this business
Why settle for the same mall jewelry store? Our secret superpower is combining the unique abilities of independent jewelers with the strength of a large jeweler to offer selection, customization, and quality at a great price. With highly knowledgeable associates (our “rock” stars), thousands of 5-star reviews ⭐ (our gold stars!), and the best jewelry warranties around (our secret sauce), you’ll feel confident in your purchase.
Location details
1500 Polaris Pkwy, 2110, Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
We purchased my engagement ring and 2 wedding bands in September , giving me a complete new set . I've had the worst luck with all 3 rings . . I've taken my ring in 3 times due to missing diamonds , just got it back a few weeks ago , and diamonds are missing again . I've never had this happen. I actually had a sales rep ask if I was doing unique activities while wearing it . Nope , half the time it set in my jewelry box due to my fingers swelling from pregnancy . We sent my ring in to get saudered together and resized , t... read more
I am extremely unhappy with the lack of communication between this store, the home office, and me. Had my rings sent in to get dipped and the prongs redone on June 21st, was told it would be back in two weeks and that someone would call. No one called. I've called numerous times, been into the store, and nothing. Here it is 4 weeks later and no one can tell me where rings are and when they'll be back. I am not a happy customer.
I am very disappointed in hearing about this company. They claim to be a family owned company which gives them a better chance for clientele to enter there store due to the fact people look for that close, fair and compassionate connection. This is not the case with this company! You had a loyal client that followed every step since 2008 on a engagement ring that brought such joy to her and obviously meant the world to her that she did Not miss a inspection for years and by chance just missed one by a FEW MONTHS and you are ... read more
After hearing how you handled a friend's lost diamond, I will not shop here.
I find it funny that you give the same pre fabricated response to everyone who comments about being a loyal customer, and yet you will not work with them in the slightest, now that they have an issue. You just reiterate your policy. I agree that the way this family owned business appears to run is more that of a large corporation, which saddens me because I like to patron family owned businesses. However, after reading your responses and hearing about how a friend's lost diamond is being handled I'll be sure to tell my futur... read more
Disappointed about the recent lack of understanding and customer service with a customer.
As my wife has posted above overall dissapointed in the lack of truly putting customers first. As one who spent years in service based industries I never once hid behind a policy and failed to truly stand behind my product. Unfortunately, that is exactly what has happened. I understand the We Will policy, but when I ring can't go 8 months without an inspection before your 1 ct. Solitare diamond falls out of its mount that looks like it was smashed then it calls into question the quality of the product. After reaching ou... read more
Frequently asked questions about Ashcroft & Oak Jewelers
How is Ashcroft & Oak Jewelers rated?
Ashcroft & Oak Jewelers has a 4.6 star rating with 421 reviews.
When is Ashcroft & Oak Jewelers open?
Ashcroft & Oak Jewelers is open now. It will close at 8:00 p.m.