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Aspen Dental - Alton, IL
- Alton, IL
About this business
Location details
1809 Homer Adams Parkway STE A, Alton, IL, 62002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:30 a.m. to 5:30 p.m. | |
| Tue | 07:30 a.m. to 5:30 p.m. | |
| Wed | 07:30 a.m. to 5:30 p.m. | |
| Thu | 09:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Candice Thompson. You said you graduated. Why you use black peoples to do training about your new dentist Mandee Harbin and Kanion Landon phone number 2039013008 to do the dirty job Okonoboh Sydney is a DMD At Aspen he supposed to take 4 my teeth but this men take 15 my teeths I don’t know why I went home with pain the. Ext day I comeback to ask what medicine I have to take they send me to the target behind the office I went there get the medicine and I drink the medicine I comeback to the office Mande Harbin and La... read more
Try to help the local community vs trying to sell them all your extras.
Business response:
Hi Brice, We will share this feedback with the Customer Service team, so concerns can be addressed with your local office. - Krista, ADMI
I have choose ....well more like had no choice but to go to a different dentist in Edwardsville... Aspen made my permanent denture way too big...the teeth are too long and lopsided I can't close my mouth right . they refused to fix the fix and look of the denture.. so here I am 2800.00 later paying another dentist to try to fix this unusable piece of plastic they put in my mouth. I will be calling my insurance and insisting they refuse to pay this place or I will take them to small claims court myself... don... read more
Business response:
I’m really sorry to hear that and can understand your frustrations, Randy. We value your feedback, and we will pass your message along to the team, so they can address concerns. If you are needing to speak with a live agent for assistance, please call 1-800-277-3633 select option two, type in your zip code, select option one. They will be able to assist. Thank you, Michelle, ADMI
They pulled a couple teeth they had to make a top denture and a partial and they ended up having to make the partial three times it’s still not fit my mouth they told me I need to deal with it because it’s a healing denture I can’t close my mouth all the way this is poor practice I still have to pay for it as if it was correctly done but they’re not offering me that option.
Business response:
Hi Tracy, I'm sorry that you didn't have a positive experience. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. - Michelle, ADMI
Horrible! Wasn’t listening to patients request. Seemed like they didn’t want to do there job. A waste of time. SCAM! They just want your money!
The worst service I have ever had. I went in for a broken tooth. I have been in pain for 2 months now. They told me that they had to contact my insurance company before setting appointment. I kept calling to see if this was done, they blamed the insurance. After about a month of complaining they apologized and said it was their mistake then set me up for an appointment. The night before the appoint I received a message that they were cancelling. I called to find out why and they first said because I didn't confirm the app... read more
Business response:
I’m really sorry to hear you didn't have a pleasant experience, Michael. The Patient Satisfaction Team would appreciate the opportunity to speak with you in order to learn more about your experience and address this concern directly: 1-866-767-0890. – Mitch, ADMI
Terrible customer service. Terrible business. Tried selling my everything but didn’t help with my tooth at all. Rescheduled or gave away my appointment. Just a pointless business. Do not go here !
Business response:
I'm sorry to hear this, Davon. If you haven't called the Patient Satisfaction team yet, they would appreciate the opportunity to talk to you: 1-866-767-0890. - Mitch, ADMI
Our story is not good. I paid in the neighborhood of $1000 for an upper plate for my lady friend, it was inferior, fell apart (teeth fell out) within 14 months. Aspen said they were out of the 1 year warranty, and I'd have to pay full price to get another set. Last week they told us we had bought the cheap dentures, and the good ones were way more expensive, this was the first time we heard there were different quality levels. Aspen is a sales mill that has little regard for customer satisfaction. I highly reccomend you fi... read more
Business response:
I'm sorry that your experience didn't live up to expectations, Kim. I encourage you and your friend to let our Patient Satisfaction team know about this so they can help address concerns. You can reach them directly at 1-866-767-0890. - Emily, ADMI
there are better dentists who don't lie.................
Business response:
Carl, if you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
Frequently asked questions about Aspen Dental - Alton, IL
How is Aspen Dental - Alton, IL rated?
Aspen Dental - Alton, IL has a 4.3 star rating with 1,108 reviews.
When is Aspen Dental - Alton, IL open?
Aspen Dental - Alton, IL is closed now. It will open at 9:00 a.m.