This profile has been claimed by the business owner or representative.
Aspen Dental - Anderson, SC
- Anderson, SC
About this business
Location details
3517 Clemson Boulevard, Anderson, SC, 29621, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | Closed | |
| Fri | 08:00 a.m. to 12:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Called today to schedule an appointment because I’m overdue and the lady who answered the phone was very rude and kept putting me on hold. She never could find my name, Birthday or phone number in the system. I will never step foot in the Anderson, SC office again. Awful customer service.
Business response:
I am sorry you did not have a positive experience. Chris. If you would like to discuss further, please call me at (315) 454-6000 extension 201791. I will be happy to speak with you. — Tammy, ADMI
They refused to give me the advertised 10% senior discount for my $8,500 dental work. I am 69 years old and on a fixed income. they rip off old people. How sick is this!!!!! Don't use this awful group. Read all the complaints on goggle about them. I give them a zero rating.
I have been going to Aspen dental in Anderson for quite some time. While I have no complaints about the service, I am terribly upset with the scheduling. My appointments have been cancelled or changed nearly every time. If it is so hard to schedule an appointment and then follow through with it why do you do it? I have never been in an office where my time is valued so little. I won't be bothering you any more. I will once again have to look for a new dentist. Congratulations on your office being such a success that a long t... read more
Business response:
Hi Mike N Michelle, thank you for letting us know about your concerns. If you would like to discuss further, please call me at (315) 454-6000 extension 201791. Tammy ADMI
Our first experience (16 mos. ago) was very good. Dr. System provided excellent care. Sadly, I cannot say the same for our latest contact. My husband had a severe toothache & another broken tooth. One was badly abscessed. The new dentist recommended extraction for both, after a course of antibiotics. She, however, insisted that an oral surgeon be called in.....which would have left my husband in severe pain for two more weeks! They even demanded payment in full (abt $1200) BEFORE the appointment could even be scheduled! This... read more
A very unpleasant experience ever had dealing the office staff! No I will never go back nor recommend anyone to go to Aspen Dental in Anderson, SC
Business response:
Hi Steven, I'm so sorry you didn't have a positive experience. Please call your local office to share your feedback. They would appreciate the opportunity to address your concerns. - Emily, ADMI
My initial visit was ok except they did not do my insurance correctly. I am waiting to see how long it takes for them to do a prepayment plan with my insurance to compare my out of pocket cost. Was told they would submit it Monday but I wasn't convinced they meant it and I need service immediately.
Business response:
Hi Regina, I'm sorry about any trouble you're having. I encourage you to follow-up with your local office today, and if you’re still having trouble, please contact the Patient Satisfaction team at 1-866-273-8606. The team will be available Wednesday and Thursday from 1-4pm EST, and Friday from 8:30am-12:30pm EST. - Emily, ADMI.
I couldn't even talk to the person on the phone without getting interrupted in a condescending tone a thousand times. Rude people don't make a good business, I'm sorry but I will drive another hour to the other Aspen dental. Not recommended
Business response:
Hi Christopher, I'm so sorry to hear this. I encourage you to let our Patient Satisfaction team know about the experience you had with the staff so they can help address concerns. You can reach them directly at 1-866-273-8606. - Emily, ADMI
Over all bad experience! I applied for credit there and was approved. The work I needed done couldn’t even be done there so they referred me to another dentist therefore the credit I applied for couldn’t be used anywhere else because only Aspen Dental takes dental first financing. Came there in excruciating pain and left there in excruciating pain! Needless to say I found another dentist.
The staff and the doctor were so rude, I wouldn't go there if it was the last dentist in Anderson.
Business response:
I'm so sorry you didn’t have a positive experience. Patient satisfaction is very important to Aspen Dental practices. Please call our team at 1-866-273-8606 to share your feedback about the staff. - Emily, ADMI
Frequently asked questions about Aspen Dental - Anderson, SC
How is Aspen Dental - Anderson, SC rated?
Aspen Dental - Anderson, SC has a 4.3 star rating with 1,107 reviews.
When is Aspen Dental - Anderson, SC open?
Aspen Dental - Anderson, SC is closed now. It will open tomorrow at 8:00 a.m.