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Aspen Dental - Auburn, MA
- Auburn, MA
About this business
Location details
434 Southbridge St Suite B, Auburn, MA, 01501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 8:00 p.m. | |
| Tue | 07:00 a.m. to 8:00 p.m. | |
| Wed | 07:00 a.m. to 8:00 p.m. | |
| Thu | 07:00 a.m. to 8:00 p.m. | |
| Fri | 07:00 a.m. to 4:00 p.m. | |
| Sat | 08:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
The Quality of the denture they made me less then a year ago was awful and the denture broke in 10 months. They fixed it but I had a terrible time getting them to get it fixed with out charge. Their prices are way too high and they keep trying to tack additional costs to your bill. I heard this complaint from several patients in their waiting room too. I would NEVER recommend them to anyone!
I really did like this place until after my extraction when I’ve reached out to them 3 times in 5 days because I’m in pain and no response.
DO NOT go to Aspen Dental, especially if you are a nursing mother! I had an appointment scheduled at this office a few weeks ago and THEY rescheduled on ME to today. I just had a baby and as any mother who is nursing or ever has nursed a newborn knows, they eat when they want to eat! My son decided that he needed to eat a few minutes before I was due to head out the door to get to my appointment, even though I had just fed him not even an hour ago. So, as any mother would, I fed my baby and sped off to my appointment. I arri... read more
Business response:
I am really sorry to hear this, Amanda. I will certainly inform the management team so they are aware of this. Thank you. -- Kelsey, ADMI
Being one that is afraid to go to the Dentist , I was treated with respect and care. They eased the tension and made the experience at the office easier.
Business response:
Glad you had a good experience, Keith! We love to hear this! -- Kelsey, ADMI
Unprofessional front desk. Arrived 10 minutes before appointment and waited 20 minutes after then asked was there a problem. Receptionist told me she would check in a minute but offers no explanation. After repair I paid twice what they quoted and didn't even see the lab tech to make sure it was acceptable.
Business response:
I am sorry to hear this, Joel. I will certainly pass this information along to management. If you would like to discuss further, please call me at 315-454-6000 ext 201802. -- Kelsey, ADMI
Terrible arrive, pressures patients and overcharged. Does not follow contracted amounts with insurance. Promised refund, then denied it. Had to file with insurance, rude and horrible. 0 if I could. It's a good thing I keep all the paperwork. I Will get my refund one way or another. I tried to give them a chance but they refused to help and lies to me.
Business response:
I'm so sorry to hear that, Jennifer. The staff at the office is best suited to address this concern but if you’re still having trouble and would like to speak with our Patient Satisfaction team, please call them at 1-866-273-8606. - Emily, ADMI
Very pleasant experience! Did feel a little pressured on the selection but I’m the end I got what I wanted! I was just worried that I would not get the financing but it went through!
Business response:
Thank you for sharing, Terry. I hope your future visits are 5-star experiences! - Emily, ADMI
Frequently asked questions about Aspen Dental - Auburn, MA
How is Aspen Dental - Auburn, MA rated?
Aspen Dental - Auburn, MA has a 4.4 star rating with 1,270 reviews.
When is Aspen Dental - Auburn, MA open?
Aspen Dental - Auburn, MA is closed now. It will open tomorrow at 7:00 a.m.