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Aspen Dental - Fresno, CA (West)
- Fresno, CA
About this business
Location details
3130 W Shaw Ave, STE 101, Fresno, CA, 93711, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:30 a.m. to 4:30 p.m. | |
| Tue | 07:30 a.m. to 4:30 p.m. | |
| Wed | 07:00 a.m. to 1:00 p.m. | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | Closed |
At first everything seemed great they were nice and courteous after the x-rays were done the doctor came in and said that I need to have all my teeth pulled I have periodontal disease I went and got another opinion from a good doctor and he said no I just need to get caught up on the maintenance of my teeth and they should be fine so I did not recommend Aspen dental they don't want to do the work to help you keep your teeth they want to go with the easiest for them and which makes them more money
Business response:
I'm sorry that you didn't have a positive experience, Charles. Thanks for taking a moment to let us know about your experience and sharing your feedback with us. We will share your thoughts with our teams with an eye to always doing what we can to improve the patient experience. - Heather, ADMI
I would not recommend ever! Arrived on time on 25APR2023 for my appointment and there is a paper taped to the door that they're closed for the day because their systems are down. I get your systems are down, you can still contact patients as you still have us/them fill out about 10 forms when we arrive. I had surgery scheduled for today, 27APR2023, and once again, they could not reach out to me to reschedule, however their office is open this time. Another note posted on the door that they can't reach out to people because t... read more
Business response:
We’ve experienced a cybersecurity incident that has temporarily impacted our ability to access scheduling systems, phone systems and other business applications for Aspen Dental. We are still working to resolve issues related to our Aspen Offices so please know that we have limited access to contact patients at this point. We are open at all offices for existing patients and we will be scheduling new patients shortly. Michelle, ADMI
Also left this on Google Reviews: This Dentist that I saw is the reason why people avoid going to the Dentist. The Hygienist and X-Ray personnel were kind and informative but the Dentist needs to be retrained on empathy and providing patient care with a human touch. I made an urgent appointment because I had a severe toothache. All the prep work and other personnel were fine but when the Dentist came in, she explained a few things, checked my teeth, went back to her computer and said to me that she can fit me in today ... read more
Business response:
Hi Yer, we really appreciate you for taking a moment to share your feedback. I'm sorry that your experience didn't live up to expectations. I wanted to let you know that your review has been passed along to our Customer Service team. They will be best able to address concerns with the team in Fresno, with an eye to improving experiences for others. Thank you. - Heather, ADMI
Had teeth removed for dentures, 1st pair of dentures are not fitting well. Considerable pain. Had surgery in Roanoke Va. Was told that I could go to any Aspen dental for adjustments. I called today to make appointment and the female didn't seem to want me to come. Said she would call back after talking with a doctor. After spending 8,000 dollars this is how I am treated.
Business response:
I'm really sorry to hear that, David. If you haven't called the Patient Satisfaction team yet, you can reach us directly at 1-866-767-0890. - Heather, ADMI
They are worse than car salesman! They quoted me $1500 for a deep cleaning with insurance. Nice try, but I won't be hustled. They added the same charge multiple times. A deep cleaning without insurance is around $350 with insurance it's around $150.
Business response:
Hi Joel, I’m really sorry that your experience didn’t live up to expectations. Aspen Dental practices do try to ensure their prices meet or beat market prices. If would like to discuss the care plan you received during your visit, or if you need any additional care in the future, the team and I would still be happy to try to help. – Michelle, ADMI
I was having pain Sunday April 4th so i decided to make an appointment online with this place. I arrived and everyone seemed nice enough. I was taken back for x rays and described what was going on. I was told that i was fine within 5 minutes of being seen by the dentist. This place proceeded to find 4,500$ worth of unrelated problems with my teeth. These included a 200$ electric tooth brush and a ridiculous priced fluoride mouth rinse. Fast forward to Wednesday I'm still not getting better and am seen again by these people... read more
Business response:
I am so sorry Phillip, this was not the experience we want for our patients. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Cindy, ADMI
Frequently asked questions about Aspen Dental - Fresno, CA (West)
How is Aspen Dental - Fresno, CA (West) rated?
Aspen Dental - Fresno, CA (West) has a 4.3 star rating with 315 reviews.
When is Aspen Dental - Fresno, CA (West) open?
Aspen Dental - Fresno, CA (West) is open now. It will close at 1:00 p.m.