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8321 Old Troy Pike, Huber Heights, OH, 45424, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 07:00 a.m. to 5:00 p.m. | |
Tue | 07:00 a.m. to 5:00 p.m. | |
Wed | 07:00 a.m. to 5:00 p.m. | |
Thu | 08:00 a.m. to 7:00 p.m. | |
Fri | 08:00 a.m. to 1:00 p.m. | |
Sat | Closed | |
Sun | Closed |
I want to thank your staff for helping me and other Vererans today. I can't tell you how much I needed your help. The compassion and respect you gave us was: " Above and Beyond the Call of Duty ". By helping our Vets you have served your country and I am proud of all of you.Â
I just got a molar pulled there that was (apparently) in pretty bad condition. The whole process took under 45 minutes and 15 of that was waiting for the anesthetics to fully kick in. Absolutely NO pain. Office staff is friendly and eager to answer questions. Very soothing location and the dentist is knowledgeable and great at explaining things.Â
I loved the huber location! Staff was so friendly!! =]Â
I went in for a cleaning and they only did X-rays and no cleaning and said I have gingivitis. i get my teeth cleaned regularly and have never been told this. they said I could lose all my teeth if I didn't get this deep cleaning. now they try to stick me with a bill for $4,000. I will never go back there and do NOT đźš« recommend them to anyone. this is the Huber Heights location.Â
Business response:
Hi Denise, I’m so sorry your first visit didn’t live up to expectations. New patient appointments include x-rays and full comprehensive exam with the doctor and hygienist. From there, the team is able to make recommendations and discuss options that meet one’s individual needs. When schedules allow, offices do make the effort to offer treatment same-day, but it is not always possible. If you have any questions about the care plan you received, don’t hesitate to reach out to the Patient Satisfaction team so we can better assi... read more
Arrived to my appointment this morning. The woman working the front desk was very kind. The rest of the office staff were unprofessional and upset over clipboards. I didn’t get to be seen because the office had not verified our insurance. My husband arrived for his appointment and waited an hour to be seen and then was given X rays and told no cavities, but did not receive a cleaning. Was charged a co pay even though his plan shows no co-pay. And then they tried to sell him a $3100 deep clean that is not covered by insurance... read more
Business response:
Hi Kelly, I'm sorry to hear the experience wasn't a positive one. If you would like to share more detail, you can reach us directly at 1-866-767-0890. - Heather, ADMIÂ
I had been to Aspen before in the past in other cities, but this is the first time I’ve experienced extremely poor customer service. I scheduled an appointment online for a few weeks out. I was called a few days prior to confirm. I did not answer and a voicemail was left. I called back later that day to confirm my appointment and spoke to someone who told me I was good to go. I came into my appointment on time and waited in line for 11-13 minutes while they were sorting out another customers mess. Once I was helped, it... read more
Business response:
I'm so sorry to hear this, Evan, and I can understand your frustration. If you haven't called the Customer Service team yet, they would appreciate the opportunity to talk to you: 1-866-767-0890. - Krista, ADMIÂ
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so while I thought they were great at first because they were able to get me in quick they do not tell you important information and keep you informedÂ
Business response:
Hi Charline, I am so glad you enjoyed the experience with the team. We appreciate your feedback about the lack of sharing important information. I will share your thoughts with our team so that we can improve the patient experience. The direct phone number is 1-866-767-0890. Be well. – Cindy ADMIÂ
Aspen Dental - Huber Heights, OH has a 3.8 star rating with 979 reviews.Â
Aspen Dental - Huber Heights, OH is open now. It will close at 7:00 p.m. Â