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Aspen Dental - Ithaca, NY
- Ithaca, NY
About this business
Location details
324 Elmira Road Suite 200, Ithaca, NY, 14850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 5:00 p.m. | |
| Tue | 07:00 a.m. to 5:00 p.m. | |
| Wed | 07:00 a.m. to 5:00 p.m. | |
| Thu | 07:00 a.m. to 5:00 p.m. | |
| Fri | 07:00 a.m. to 12:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ive been a patient here for years. I had 3 appointments in a row canceled and needed to be rescheduled. The last one was because the hygienist put in for vacation last minute. When I asked if I could see someone else they advised others where on cation as well and the others were booked. When I expressed my disappointment in being canceled 3 times in a row I was asked if I wanted to reschedule or not, the conversation was going nowhere, I declined. My daughter was told 2 years ago she needed her wisdom teeth out but only the... read more
Business response:
This is not the experience we want for our patients, Wendy. I'm sorry for any inconvenience, and I've passed your concerns along. I also encourage you to connect with the Customer Service Team about this: 1-866-767-0890. – Mitch, ADMI
Offers all kinds of "coupons", doesn't take them off the bill or respond when questioned about them, sends multiple bills without waiting for a response, threatens legal proceedings and most importantly: doesn't respect YOUR personal responses at your visit. Would NEVER recommend these money grubbing people. 😡😠
Business response:
I'm so sorry to hear this, Charlene. I encourage you to let the Patient Satisfaction team know about your experience, so they can address your concerns directly with the office: 1-866-767-0890. - Mitch, ADMI
Terrible service and lack of communication by everyone in the office. My wife went in to have her crowns removed and replaced that has been planed weeks in advanced. When they day finally came, Aspen dental staff could not locate information pertaining to the removal and replacement. Instead they offered her an evaluation even though she already had one months ago and gum scrubbing work to address the pain in her gum caused by the failing crowns.
Business response:
I'm really sorry to hear that, Dan. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
ive been sitting here for almost 2 hours now. I broke a tooth over the weekend, called for an appointment today, and only gotten xrays in the 2 hours. not exactly a fast place to go
Business response:
Shauna, thank you for your feedback. I will certainly pass this information along to the staff, so they can address your concerns. –Ashlee, ADMI
I was told that I wouldn't be charged for my appointment and I just got a bill for $85. Not going there again!
I left a message for billing to contact me. It's been approximately 2 weeks and no one called. I've called a few times since then and each time I've been put on hold for over 15 minutes. Unfortunately I had to hang up because I do work during the day. I was told that billing would put in a claim to my insurance the day I accepted financing as a way to pay for my procedure. There isn't a claim with my insurance and I am quite frustrated since I was told it shouldn't take long to receive reimbursement. There was also suppose... read more
I experienced the worst dental examination in my entire life. It started out with deception. The receptionist told me to have a seat and they would get with me after they were finished talking on the phone. They never got with me! Then I waited approximately 55 minutes in the waiting area to be called only to see 3 other patrons come in and be seen before me and 5 patrons leave, all before I was seen. After the wait I was escorted to get my X-rays which happened to be the best part of my visit. Afterwards I was escorted to a... read more
RecommendedAs I child I was never taken to the dentist, when I finally went on my own to different local dentist, I had the worst experience ever he slapped my hand down, when I tried to sit up he pushed me down and held me down with his arm so he could hurry and go to lunch I was traumatized and didn't go to the dentist again....... I have had a bad abscessed and painful wisdom teeth for way to long that I just couldn't stand it any more.... I called Aspen Dental in Ithaca on Monday, and even tho I have never been there they had me co... read more
Business response:
Thank you for the kind words. Alesia! I’m so happy to hear the team could put you at ease. Thank you for sharing. I will be sure to pass it along. — Tammy, ADMI
The front office billing coordinator Tabatha should not be allowed to work with customers; she treats people with a lack of respect and dignity. From now on, Kayla is the only billing co-ordinator I will talk to at Aspen Dental in Ithaca. Unfortunately, Tabatha was the first person I interacted with today. Tabatha improperly described the scheduled service for my appointment and I expressed my concern that I was not receiving the proper services. I stated I would not have scheduled only one service at a time due to my ful... read more
Business response:
Thank you for your feedback, LM. I will certainly pass this information along to the staff, so they can address your concerns. — Tammy, ADMI
Frequently asked questions about Aspen Dental - Ithaca, NY
How is Aspen Dental - Ithaca, NY rated?
Aspen Dental - Ithaca, NY has a 3.8 star rating with 849 reviews.
When is Aspen Dental - Ithaca, NY open?
Aspen Dental - Ithaca, NY is open now. It will close at 5:00 p.m.