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1205 Junction Hwy South, Kerrville, TX, 78028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 6:00 p.m. | |
| Tue | 07:00 a.m. to 5:30 p.m. | |
| Wed | 08:00 a.m. to 5:30 p.m. | |
| Thu | 08:00 a.m. to 5:30 p.m. | |
| Fri | 08:00 a.m. to 1:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Dr. Reyes is very proactive in her approach, for which I am grateful. When the dental hygienist said I had periodontal disease, I said, but the dentist I saw less than a month ago said nothing! Dr. Reyes explained that her approach is more of a 'nip it in the bud' method rather than wait until it's much worse. The office worked with me and came up with a plan not just for my gums but also for the several teeth that I knew needed work. I had no discomfort during my first deep gum cleaning and treatment. The office i... read more
Business response:
Hi Lisa, I'm sorry that you didn't have a positive experience. I encourage you to let me and the Patient Satisfaction team know about the experience you had with the staff so we can help address concerns. You can reach us directly at 1-866-767-0890. – Dawn,ADMI
Clean office, and accommodating to my needs. The dentist was very patient with me when it came to my questions. Definitely coming back.
Business response:
I'm so glad you enjoyed your time with the Aspen Dental team in Kerrville, Theresa. Thanks for sharing your experience! - Krista, ADMI
I dreaded this visit. I didn't want to go here, but this was the only place that accepted my insurance. I got an appointment quickly. I was seen at my appointment time. Everyone was friendly and professional. I knew I would need major cleaning and I did. There was a part of the suggested services I did not want and they allowed me to make that choice. Thet got me in that day for the work. Clarissa the hygienist was amazing!
Business response:
I'm so glad that the team was able to accommodate you, Katie. Thanks for sharing that it was a positive experience! - Michelle, ADMI
I am extremely disappointed with my experience involving Aspen Dental's offices in Kerrville, Texas. My treatment plan at the Kerrville office was financed through CareCredit, and I was told that it included two dental cleanings. Before relocating to Jacksonville, I informed the Kerrville office that I still had one cleaning remaining. I was assured that I could receive it at any Aspen Dental location near my new home. Based on that assurance, I canceled my Texas appointment and scheduled my final cleaning at the Durbin Par... read more
Business response:
Thank you for letting us know what you’re experiencing, Alma. We understand how challenging billing concerns can be, and our dedicated billing team is here to help. Please give them a call at 1-844-296-0187. They’ll be happy to take a closer look and work toward a solution with you.
I visited this practice for a routine dental cleaning, something I've done every six months for years. Instead, I was told they would not clean my teeth unless I first agreed to cover $1,900 in gum disease treatment. When I asked why, I was told it was a matter of "liability". This is puzzling, since my previous dentist, who treated me for more than 30 years, never diagnosed any significant gum issue. Even setting that aside, it's unclear why a routine cleaning would need to wait on this treatment, given that cleaning itself... read more
Business response:
We understand that your experience didn't meet expectations, Christian. Our treatment recommendations are based on what we believe will best support your long-term oral health, but we never want patients to feel unsure or pressured about their care. We aim to provide transparent information and encourage patients to ask questions and seek clarification at any time during their visit. We appreciate you sharing your feedback, as it helps us continue working to improve patient experiences.
My family moved to this practice when our insurance changed. Never again. Every family member was told they need so much done before they would do a cleaning. We have visited our old dentist every 6mos and never missed. Now here the Dr says we have poor dental care. Terrible experience and we are out SOOOO much money! Never again.
Business response:
Cheryl, we never want a patient to feel confused, pressured, or unsure about why treatment was recommended. We strongly encourage patients to ask questions, request clarification, or even seek a second opinion if they are uncertain. We would appreciate the opportunity to review your chart and discuss your concerns directly. Please contact our office so we can look into this further. Patient trust and transparency are extremely important to us, and we take feedback like yours seriously. -The Customer Service Team
All of the other 1 star reviews pretty much sum it up for me. They're anxious to make money even if it means lying or deceiving. Look elsewhere.
Business response:
We're sorry to hear that you feel this way, Cyndi. Your feedback matters to us, and we’d appreciate the opportunity to learn more about your experience. If you're willing to share additional details, please consider calling our Customer Service team at 1-844-296-0187 so we can address your concerns directly. -The Customer Service Team
Negative Review for Aspen Dental (Kerrville, Texas) Focus on Money Over Patient Needs Date of visit: July 10, 2025 Location: Aspen Dental in Kerrville, Texas After recently turning 65 and receiving Medicare insurance which includes dental, and I looked forward to finally getting teeth cleaned and addressing some dental issues. Excitement turned to deep disappointment it was and frustration during a recent visit to Aspen Dental in Kerrville, Texas. It's important to note the difficult circumstances being faced: my business... read more
I've had positive experiences with other Aspen Dentals but this one is handled terribly by the office team. There is no communication and they don't verify or keep records of insurance then bill you a year later and say it's too late to file with your insurance so that the balance is your responsibility. I'm not against AD but it's worth the drive to San Antonio rather than come to the one in Kerrville
Business response:
We’re so sorry to hear about the trouble you're having, Tori. We have a dedicated team that would be happy to help with billing concerns. Please reach out to them directly at 1-844-296-0187. -The Customer Service Team
Aspen Dental - Kerrville, TX has a 4 star rating with 821 reviews.
Aspen Dental - Kerrville, TX is closed now. It will open on Monday at 7:00 a.m.