This profile has been claimed by the business owner or representative.
Aspen Dental - Merrillville, IN
- Merrillville, IN
About this business
Location details
6 W Lincoln Hwy, Merrillville, IN, 46410, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 5:00 p.m. | |
| Tue | 07:00 a.m. to 5:00 p.m. | |
| Wed | 07:00 a.m. to 5:00 p.m. | |
| Thu | 5:00 p.m. to 6:00 p.m. | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | Closed |
Recommendedso I took off work today yesterday I made appointments only to come in today they said they canceled my appointment and didn't inform me so I went up there show them my email she said they booked so come in tomorrow which will be Wednesday the lady was nice just big inconvenience of time do it will be part two Tomorrow I have special needs daughter I take care of I'm just so tired please God let them be right tomorrow
Business response:
I’m really sorry to hear that and can understand your frustrations, Ronda. My team and I would appreciate the opportunity to speak with you in order to learn more about your experience and see what we can do to assist. Please call us at 1-866-767-0890. We look forward to speaking with you. – Dawn, ADMI
Buyer Beware! All they want is your money. I spent approx $20,000 at Aspen Dental which is owned by this wannabe dentist Sean Schafer for dentures, I had no problems with the upper denture but nothing but problems with the lower "Implant" denture that does NOT function as advertised now he won't stand behind his 7-year warranty trying to sell me 2 more implants for an additional $13,000 which aren't needed because before they did the final reline after I was healed. I NEVER had a problem and could eat anything, ever since... read more
Business response:
I'm really sorry to hear that, Kevin. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Michelle, ADMI
This company does not stand behind it's work. Shoddy at best. Please go anywhere else.
Business response:
I'm sorry to hear you didn't have a pleasant experience, Robin. I encourage you to connect with the Customer Service Team, so they can address these concerns directly: 1-866-767-0890. - Mitch, ADMI
they take too long you sit in the waiting room forever past your appointment time they have you in for one thing and do another they say when you need a check up to come in and then you go in for the checkup and they say you don't need to check up and you waste your time
Business response:
I'm sorry to hear you didn't have a positive experience, Corrina. If you haven't called the Patient Satisfaction team yet, they would appreciate the opportunity to talk to you: 1-866-767-0890. - Mitch, ADMI
nfortunately when I thought I would come in to be serviced for wisdom teeth extractions at Aspen Dental in Merrillville, IN. but I had the worst service! The receptionist failed to communicate, the dentist, Mr. Gutterman was VERY disrespectful, nasty and refused to assist me with my concerns and told me I could go elsewhere to find services. This is after my appointment was rescheduled twice and services changed last minute. I plan to report him on every level I can think of because nobody deserves to be treated like this. N... read more
Business response:
I’m really sorry to hear that, Kayla. The Patient Satisfaction Team would appreciate the opportunity to speak with you in order to learn more about your experience and address this concern directly: 1-866-767-0890. – Mitch, ADMI
Had an appointment at 10:30 didn’t get seen until 11:15. After being seen I had to go to ANOTHER waiting room for another 20/30 minutes. Staff was friendly but no sense of urgency.
Business response:
Thank you for your feedback. I will pass this information along to management to address. Courtney, ADMI
This place is horrible! Your appointment time is never actually your time they run 30 mins behind I came for a check up had to get 2 fillings and after 1 day the tooth they filled broke. The Dr kept trying to tell me my bite was off 1 a week it came back complaining of pain with the same tooth and on top of that all of a sudden my gums now bleed for no reason I don’t have gum disease, So now I’m wondering if the tools they used are clean do not come here they money hungry
Explain the Care Credit before enrolling someone in a credit card, not the installment plan I requested, and don't charge for future services not yet performed. Also train medical assistants performing xrays better, as mine had to be done twice. (1 was a picture of the floor). I have called numerous times today trying to cancel any future services and charges and been hung up on, so either phone service is bad, or receptionists don.t want to be bothered.
There is nothing worse than a toothache and a migraine combined. Finding someone somewhere that can take care of you physical as well financially without breaking your bank and or spirit. Making me want to come back.
Business response:
That's wonderful to hear, George! Thank you for sharing! -- Kelsey, ADMI
Frequently asked questions about Aspen Dental - Merrillville, IN
How is Aspen Dental - Merrillville, IN rated?
Aspen Dental - Merrillville, IN has a 4.2 star rating with 1,062 reviews.
When is Aspen Dental - Merrillville, IN open?
Aspen Dental - Merrillville, IN is closed now. It will open at 5:00 p.m.