Aspen Dental - Middletown, OH's cover image

This profile has been claimed by the business owner or representative.

Aspen Dental - Middletown, OH

3.3
  • Middletown, OH

About this business

Location details

3421 Towne Blvd, Middletown, OH, 45005, United States

Get directions
WeekdayScheduleStatus
Mon08:00 a.m. to 5:00 p.m.
TueClosed
Wed08:00 a.m. to 5:00 p.m.
ThuClosed
FriClosed
SatClosed
SunClosed
3.3402 reviews
Tim Kelley's profile image
Tim Kelley 
4 years ago

1700.00 for a plate I paid 600.00 for 4 years ago. Really? I know things inflate, but triple the price. They wouldn't even offer my wife to clean her face after getting an impression. Poor service. Also 300.00 to repair their denture. What a rip. 

Keith Zartman Sr.'s profile image
Keith Zartman Sr. 
4 years ago

my son went and got his wisdom teeth pulled not all four at once they wanted him to do the bottom then come back ten days later and pull the top then. that's the dumbest shit I've ever heard ,sounds like they like to keep there patients in pain while they rake in the money from the insurance what a joke.so he goes and gets the bottom pulled they rushed the whole procedure rushed him out the door and called in ibeprophen for pain. So he's at home waiting for scripts for over two hours by then the no icane is wearing off so ... read more

Business response:

This is not the experience we want for our patients. I'm so sorry to hear this, Keith. I encourage you to connect with the Customer Service Team, so they can address these concerns directly with the office: 1-866-767-0890. - Mitch, ADMI  

Keith Zartman Sr.'s profile image
Keith Zartman Sr. 
4 years ago
Stacy Orndorff Ryan's profile image
Stacy Orndorff Ryan 
4 years ago

Rude people on phone in person 

Business response:

I'm sorry you didn't have a positive experience, Stacy. If you would like to share more detail about this, the Patient Satisfaction team would appreciate the opportunity to talk to you: 1-866-767-0890. - Mitch, ADMI  

Charlie Hacker's profile image
Charlie Hacker 
4 years ago

Received a bill in the mail that showed my dental insurance wasn’t bill. I politely called and asked them to bill my insurance first. The response was cordial that they would take care of it. This was in January. I have thought nothing of this because I thought it was taken care of, as stated by their employee.I have received no post insurance bills, or no contact from this office. Today 3 months following me contacting their billing office, with no other contact, I received a collection notice. This is inappropriate, lazy, ... read more

Business response:

I'm so sorry, Charlie, to hear about the trouble you're having. This is not the experience we want for our patients. The team and I would be happy to help with billing concerns. Please reach out to us directly at 1-866-767-0890. - Cindy, ADMI 

Kristi Kraft's profile image
Kristi Kraft 
5 years ago

I've had the worst experience ever! I was pushed out the door by the new dr on Tuesday with dentures that didn't even fit. They're awful I'm still wearing my temps and those have never really fit either. I've really tried to be patient and give them a chance but Tuesday was really awfu*** UPDATE: it has just come to my attention that the office manager has lied to us and talked us into signing up for the careington 500 plan to save us money so we did. I took her my subscriber ID and she acted like it saved us $1200 on my bil... read more

Business response:

I'm so sorry to hear about the trouble you're having. The team and I would be happy to help with billing concerns. Please reach out to us directly at 1-866-767-0890. - Dawn, ADMI 

Kemran Lachinov's profile image
Kemran Lachinov 
6 years ago

DO NOT EVER GO THERE BIGGEST MISTAKE YOULL DO !!! 

Kelsi Grantz's profile image
Kelsi Grantz 
7 years ago

So today was too unbelievable for words. Yes, I'm a RECOVERING addict - but I'm coming to see no matter how far I go it will always be the way people see me... I get very nervous at the dentist and I let them know this. I closed my eyes (like most anyone) when this horrible dentist was putting a needle into my mouth. Then when it came time i have to get a couple teeth removed ,I had asked for the procedure a month out when my vivitrol wore off so wouldn't be in terrible pain, like most people, this is a reasonable request. T... read more

Business response:

I am sorry to hear this, Kelsi. I have spoken with the office manager, and she would love to help with this. I encourage you to call the office at 513-318-9939, option 2. Thank you! - Courtney, ADMI 

Dawn Croucher's profile image
Dawn Croucher 
7 years ago

The experience at Aspen Dental was fantastic till I had to deal with the office manager. I was in room waiting on her to go over paperwork and pricing. As I was waiting my chart was still up on monitor, I was checking it out when she came in to explain that she didn’t have pricing for me cause she had questions for doc. And he and everyone else left.. so I asked there’s price on my file in computer and boy that pissed her off.. she said you ARE not allowed to look at that... I said sure I am it’s my record my teeth. She told... read more

Business response:

I am sorry to hear this, Dawn. I will certainly pass this information along to management for further action. Thank you for bringing this matter to our attention. — Courtney, ADMI 

Frequently asked questions about Aspen Dental - Middletown, OH

How is Aspen Dental - Middletown, OH rated?

Aspen Dental - Middletown, OH has a 3.3 star rating with 402 reviews. 

When is Aspen Dental - Middletown, OH open?

Aspen Dental - Middletown, OH is closed now. It will open on Wednesday at 8:00 a.m.