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Aspen Dental - Philadelphia, PA (Andorra)

4.2

About this business

Location details

701 E Cathedral Rd, Ste 43, Philadelphia, PA, 19128, United States

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WeekdayScheduleStatus
MonClosed
Tue07:30 a.m. to 5:30 p.m.
Wed07:30 a.m. to 5:30 p.m.
Thu09:00 a.m. to 7:00 p.m.
Fri07:30 a.m. to 12:30 p.m.
SatClosed
SunClosed
4.2680 reviews
Jamie R.'s profile image
Jamie R. 
rating
2 years ago

Pretty crappy experience overall. I would avoid. Disorganized and did nothing other than assess during a first time visit I scheduled for a routine visit and a specific issue. They did typical first time things like X-rays, checked gum health and talked about a treatment plan (which included a routine cleaning which I thought they would do during a first time visit withered I paid my co pay) Nope, after two hours of just assessment, no actual care, I was then presented with an itemized bill of how much all of what they rec... read more

Business response:

I'm sorry for any trouble you're having, Jamie. I will pass your message along to the team, so they can address concerns. - Heather, ADMI 

Shabooboo R.'s profile image
Shabooboo R. 
rating
2 years ago

I selected this place as my new dentist because it is close to home and they accept my insurance. I tried to schedule for my 6 month cleaning, but it wasn't really an option on-line. When they called me to confirm my appointment, I tried to confirm that I would get a semi annual cleaning, but the woman was vague and basically hung up on me. When I showed up for my scheduled appointment, they wanted me to fill in the same information on a touchscreen that I had already done online. I told the receptionist I wanted a cleani... read more

Business response:

I am very sorry to hear this. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Philadelphia. If you would like to speak with them in the future, please let us know. Thank you. - Garlen, ADMI 

Kim L.'s profile image
Kim L. 
rating
3 years ago

AVOID at all costs. This place is a total scam. Went in for what I believed was a routine dental cleaning which I never received. Instead, I was given 'panoramic X-rays' which I did not consent for.( later billed $132 for this!) From there, was taken to a billing managers office to set up a "payment plan" for proposed 'medical based gum cleaning' for over $1000!!!. Two hours later after being shuffled around the office I was then informed that this was in fact a "consultation" and that I would need to schedule a follow up ... read more

Business response:

I'm really sorry to hear that, Kim. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Michelle, ADMI 

Frequently asked questions about Aspen Dental - Philadelphia, PA (Andorra)

How is Aspen Dental - Philadelphia, PA (Andorra) rated?

Aspen Dental - Philadelphia, PA (Andorra) has a 4.2 star rating with 680 reviews. 

When is Aspen Dental - Philadelphia, PA (Andorra) open?

Aspen Dental - Philadelphia, PA (Andorra) is open now. It will close at 7:00 p.m.