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Aspen Dental - Philadelphia, PA (Andorra)
- Dentists
- Philadelphia, PA
About this business
Location details
701 E Cathedral Rd, Ste 43, Philadelphia, PA, 19128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:30 a.m. to 5:30 p.m. | |
| Tue | 07:30 a.m. to 5:30 p.m. | |
| Wed | 07:30 a.m. to 5:30 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 07:30 a.m. to 12:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Went in for my first dental appointment in years after chipping a tooth, called back a week later and couldn't get ahold of them. Even emailed the financial advisor and never got a reply.
Business response:
We're sorry to hear about the trouble you're having, Matt. The team would be happy to help with billing and office concerns. Please reach out to us directly at 1-844-296-0187.
Wish I would've read the reviews. First time I went there to get a wisdom tooth checked out. Took over 3 hours before I was able to walk out of the dentist office. All they did was a few X-rays btw. My scheduled wisdom teeth removal went as planned on my second visit, so no problems there. But my 3rd visit, needed a cavity filled, scheduled my appointment for 7:30, they called and asked to move to 10:30 and I agreed. I get to the appointment, but wasn't called back until 11:25. Won't be coming here again.
Business response:
We’re sorry for any frustration you experienced, Nahsir. We appreciate your feedback. Thanks for taking a moment to let us know about your experience and sharing your feedback with us so that we can continue to improve patient experiences.
Whew I won't be going here! Thanks everyone! I need work done in my mouth and was just looking for a good dentist. Not here!!
Business response:
Hi Janice, We are sorry that you didn't have a positive experience. We appreciate your feedback. - The Social Care Team
Office experience and overall of service. Some of doctors and staff are professional. It's all about the Benjamins
Business response:
Hi Callie, I’m sorry your first visit didn’t live up to expectations. Thanks for taking a moment to let us know about your visit and sharing your feedback with us so that we can continue to improve patient experiences. – The Social Care Team
They don't have a handicap accessible entrance with a door for disabled persons particularly if you are in a wheelchair. They NEVER tell you what is due money wise until you show up for an appointment, when you have signed a contract. They take advantage of patients by using a "payment plan". Erica is the office manager. You never see the same doctor twice in a row unless you specifically request it. It reminds you of a fast food restaurant or an Amazon warehouse. The bottom line is profit......it is a cash cow money making... read more
Business response:
We are very sorry to hear this, Allen. We wanted to let you know that we did pass your feedback along to our Customer Service team so that they could address concerns with the team. If you would like to speak with them in the future, please let us know.
I was charged over $1000 dollars for two teeth cleaning appointments. I did require a special antibiotic was for pre-gingivitis on my gums, which ended up being $600 extra dollars My insurance company never got the required documentation from aspen dental to warrant covering this cost. The receptionist promised me my payment would not go to collections until they figured it out, but i received letters in the mail from aspen telling me my payment was in fact going to collections. Do not go here
Business response:
I'm so sorry to hear about the trouble you're having, Megan. The team and I would be happy to help with billing concerns. Please reach out to us directly at 1-844-296-0187. Michelle
It's like going to a used car dealership. Trying to add and sell you things you don't need or want and pushing payment plans. I was very put off. Never actually got anything done. Went for an initial consultation and got such a bad vibe.
Business response:
I'm sorry that you didn't have a positive experience, Michael. Thanks for taking a moment to let us know about your experience and sharing your feedback with us. We will share your thoughts with our teams with an eye to always doing what we can to improve the patient experience. - Michelle
Very unorganized and unprofessiona! Was calling for months for aligners. They say they will call you when they arrive. NEVER received an update on arrival. Had to keep calling them for someone to say they would get back to me and never called back.
Business response:
I'm sorry for any trouble you're having, Abriah. I will pass your message along to the team, so they can address concerns. -Dawn
I went to Aspen Dental So I can get work done .I never received any dental Work besides X-rays . Ms Hope ( the manager ) specifically said if I didn't need the work done the money would be refunded back to the bank . Now this is on my credit report and I haven't received any dental work.
Frequently asked questions about Aspen Dental - Philadelphia, PA (Andorra)
How is Aspen Dental - Philadelphia, PA (Andorra) rated?
Aspen Dental - Philadelphia, PA (Andorra) has a 4.2 star rating with 679 reviews.
When is Aspen Dental - Philadelphia, PA (Andorra) open?
Aspen Dental - Philadelphia, PA (Andorra) is open now. It will close at 7:00 p.m.