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701 E Cathedral Rd, Ste 43, Philadelphia, PA, 19128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:30 a.m. to 5:30 p.m. | |
| Tue | 07:30 a.m. to 5:30 p.m. | |
| Wed | 07:30 a.m. to 5:30 p.m. | |
| Thu | 09:00 a.m. to 7:00 p.m. | |
| Fri | 07:30 a.m. to 12:30 p.m. | |
| Sat | 08:30 a.m. to 1:00 p.m. | |
| Sun | Closed |
It's like going to a used car dealership. Trying to add and sell you things you don't need or want and pushing payment plans. I was very put off. Never actually got anything done. Went for an initial consultation and got such a bad vibe.
Business response:
I'm sorry that you didn't have a positive experience, Michael. Thanks for taking a moment to let us know about your experience and sharing your feedback with us. We will share your thoughts with our teams with an eye to always doing what we can to improve the patient experience. - Michelle
Very unorganized and unprofessiona! Was calling for months for aligners. They say they will call you when they arrive. NEVER received an update on arrival. Had to keep calling them for someone to say they would get back to me and never called back.
Business response:
I'm sorry for any trouble you're having, Abriah. I will pass your message along to the team, so they can address concerns. -Dawn
I went to Aspen Dental So I can get work done .I never received any dental Work besides X-rays . Ms Hope ( the manager ) specifically said if I didn't need the work done the money would be refunded back to the bank . Now this is on my credit report and I haven't received any dental work.
Pretty crappy experience overall. I would avoid. Disorganized and did nothing other than assess during a first time visit I scheduled for a routine visit and a specific issue. They did typical first time things like X-rays, checked gum health and talked about a treatment plan (which included a routine cleaning which I thought they would do during a first time visit withered I paid my co pay) Nope, after two hours of just assessment, no actual care, I was then presented with an itemized bill of how much all of what they rec... read more
Business response:
I'm sorry for any trouble you're having, Jamie. I will pass your message along to the team, so they can address concerns. - Heather, ADMI
I selected this place as my new dentist because it is close to home and they accept my insurance. I tried to schedule for my 6 month cleaning, but it wasn't really an option on-line. When they called me to confirm my appointment, I tried to confirm that I would get a semi annual cleaning, but the woman was vague and basically hung up on me. When I showed up for my scheduled appointment, they wanted me to fill in the same information on a touchscreen that I had already done online. I told the receptionist I wanted a cleani... read more
Business response:
I am very sorry to hear this. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Philadelphia. If you would like to speak with them in the future, please let us know. Thank you. - Garlen, ADMI
AVOID at all costs. This place is a total scam. Went in for what I believed was a routine dental cleaning which I never received. Instead, I was given 'panoramic X-rays' which I did not consent for.( later billed $132 for this!) From there, was taken to a billing managers office to set up a "payment plan" for proposed 'medical based gum cleaning' for over $1000!!!. Two hours later after being shuffled around the office I was then informed that this was in fact a "consultation" and that I would need to schedule a follow up ... read more
Business response:
I'm really sorry to hear that, Kim. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Michelle, ADMI
Aspen Dental - Philadelphia, PA (Andorra) has a 4.1 star rating with 544 reviews.
Aspen Dental - Philadelphia, PA (Andorra) is closed now. It will open tomorrow at 7:30 a.m.