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13023 US Highway 301 S, Riverview, FL, 33578, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | 08:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
My first appointment went great here. It was after my initial appointment when I started experiencing intense pain in a tooth. I called into the office for a week straight trying to work it out to fix the tooth but the procedure the dentist recommended was out of my price range. When I explained that I couldnāt afford that procedure and asked them to just extract the tooth they refused that service as well. I must state that I had $1000 in credit sitting on their books. Basically you can afford what they recommend or you can...Ā read more
Business response:
I'm sorry that you didn't have a positive experience, Mindie. Thanks for taking a moment to let us know about your experience and sharing your feedback with us. We will share your thoughts with our teams with an eye to always doing what we can to improve the patient experience. - MichelleĀ
Scam Insurance scam Stay awayĀ
Business response:
Hi Christopher, I'm sorry that you didn't have a positive experience. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you. Please call us at 1-866-767-0890. We look forward to speaking with you. ā Dawn, ADMIĀ
I, as a new patient made an appt using their call center and requested the Riverview location. I called back prior to my appointment to verify if they had my secondary insurance information and pressed option 2 for the front desk. I then was placed on hold then I was disconnected with no warning. I proceeded to call a second time and left a message waited a couple days. no one returned my call. Appt day: I go to the appt after receiving text confirmation from the office and turns out they scheduled me at the Tampa location a...Ā read more
Business response:
Iām really sorry to hear that, Silmary. My team and I would appreciate the opportunity to speak with you in order to learn more about your experience and see what we can do to assist. Please call us at 1-866-767-0890. We look forward to speaking with you. - Heather, ADMIĀ
Don't recommend Aspen Dental I mean, tooth that got extracted Wednesday afternoon, 10x more infected than what it was and I AM in more pain, still some of my tooth in where it was extracted; called to ask about another stronger antibiotic and some stronger pain meds to help ease the pain n to get better rest/sleep, doc refused to do anything more, telling me to go to the urgent care and or emergency room or another dental clinic all because I complained that I was in more pain and said part of tooth was still in area she sup...Ā read more
Worst customer service ever. The Hygienist Jesse Elliott is outstanding and does one hell of a job, but from officer Manager to the Doc absolutely rude and unprofessional. So skip this office and go elsewhere.Ā
Business response:
I'm so sorry to hear this, Nick. I encourage you to let the Patient Satisfaction team know about your experience with the staff, so they can address your concerns directly with the office: 1-866-767-0890. - Mitch, ADMI Ā
didn't have insurance but I had a crown done before it cost me $500 Aspen on 301 charged me $1800 and $3100 for deep cleaning. 1200 of that was for antibiotics which I don't think this is true. The total was $4,900 which everyone I've talked to have said that they over charged me. I'm not happy at all.Ā
Business response:
I'm so sorry, Luis, to hear about the trouble you're having. The team and I would be happy to help with billing concerns. Please reach out to us directly at 1-866-767-0890. - Cindy, ADMIĀ
Really negative experience. I came in for an exam + cleaning. The staff kept pushing for me to elect for extra services like invisalign not covered by insurance. I declined politely several times, reminding them I just wanted a cleaning today. When it was finally clear I was not paying the thousands of dollars they wanted me to sign up for to have additional work done, I was sent back to the wating room and ignored. I've been here almost three hours and still haven't had my cleaning. If you don't want to be bullied into out ...Ā read more
Business response:
Hi Kathryn, I'm sorry that you didn't have a positive experience. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. ā Cindy, ADMIĀ
I went in for help with a broken tooth and being told a couple of times they would help after my exam I was expecting to be treated then was sent to the receptionist to schedule my treatment plan. This was after explaining my expectations to the receptionist before filling out any paperwork. Now I am still in search for a REAL dentist in Riverview that actually cares about people.Ā
Business response:
I'm sorry to hear that, Tony. Thank you for sharing your feedback with us so that we can continue to improve patient experiences. If you would like to reach out for assistance you can reach me at 844-296-0187 EXT 201152 - Julie, ADMIĀ
In the past I have had good experiences. This visit the front desk and dental hygienist were friendly enough. I arrived 8 min prior to my appointment and was called back 15 min after my appointment time. The dentist was extremely rude. I asked about the procedure she suggested and she replied in a rude manor āIām the dentistā like Iām in a hurry donāt ask me questions. I wonāt return because I donāt respect her opinion.Ā
Business response:
I'm so sorry to hear that, Brittany. Everyone should feel comfortable at an Aspen Dental practice. Please let our Patient Satisfaction team know about the experience you had with the staff so they can help address your concerns. You can reach them directly at 1-844-296-0187. - Emily, ADMIĀ
Aspen Dental - Riverview, FL has a 4.4 star rating with 757 reviews.Ā
Aspen Dental - Riverview, FL is closed now. It will open at 8:00 a.m.Ā