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Aspen Dental - Tallahassee, FL
- Tallahassee, FL
About this business
Location details
1415 Governors Square Blvd, Tallahassee, FL, 32301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:30 a.m. to 5:30 p.m. | |
| Tue | 07:30 a.m. to 5:30 p.m. | |
| Wed | 07:30 a.m. to 5:30 p.m. | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | Closed |
after multiple weeks of calling for an appointment for treatment I finally transferred to another practice. multiple calls a week. emails sent. Even from customer service. do not recommend at att Aspen in Tallahassee.
Business response:
I'm really sorry for any trouble you're having, Amanda. I'd be happy to make sure that the team in Tallahassee, is aware of your feedback. If you would also like to call Customer Service, you can reach us directly at 1-866-767-0890. – Heather, ADMI
My first visit last year for a cleaning was fine. Expensive but fine. Now they REFUSE to pick up the phone, return any of my calls, or answer any of my voicemails. I've called and left voicemails FIVE
I paid upfront and now they are refusing to do anything else til my insurance pays! I have two insurances and this could take 60+ days for them to pay. I will be taking my business else . They don’t even seem to care if you stay and do business with them either!
Business response:
I'm really sorry to hear that, Dawn. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you. Please call us at 1-866-767-0890. We look forward to speaking with you. – Dawn, ADMI
I originally had a 230 appt. they changed it to 3:00. I signed first at 3. then waited for 30 minutes before took me back sat in the in the back for 10 more minutes the hygienist was still on another patient. I walked out. Come find out they are now closed from 2 to 3 that's whi appointment was changed. first time I've had this happen. Not happy.
Business response:
This is not the experience we want for our patients, Lisa. I'm sorry for any inconvenience, and I've passed your concerns along. I also encourage you to connect with the Customer Service Team about this: 1-866-767-0890. – Mitch, ADMI
My husband said Aspen dental puts you on a payment plan and they don't even know were the payment is going, there only out for there self not the customer
Business response:
Hi Maggie, I'm glad you've shared your experience with us. We appreciate your feedback, and I will pass this along to the team. Please don't hesitate to reach out to them to discuss any questions or concerns you have about your treatment plan. – Cindy, ADMI
I was charged $1955,00 for a teeth cleaning and to pull one wisdom tooth. What a surprise when I received the bill. The office staff did not want to deal with it. I called to corporate office and the district manager called me and said she would look into it. She did not call me back Monday like she said she would. Oh by the way, I went to Aspen to get a bridge in my upper mouth, and told I need to have my teeth cleaned first. STILL NO BRIDGE!!
Business response:
I'm sorry that your experience didn't live up to expectations, Linda. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. - Cindy, ADMI
I am not happy with my experience .
Business response:
I'm sorry that your experience didn't live up to expectations. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. - Michelle, ADMI
If I could give them 0 stars I would. My wife and I scheduled new patient appointments back to back. We are new to the area and have been having trouble getting into a dentist that takes our insurance since the whole COVID thing started. Wife went first and was super excited because all the office staff seemed so nice. After her exam they decided she had developed pretty severe gingivitis, which is news to us since she just had an exam 6 months ago and was in perfect t dental health. Miraculously Aspen dental has a procedure... read more
Business response:
I'm sorry that you didn't have a positive experience. Thank you for sharing your feedback with us so that we can continue to improve patient experiences. - Michelle, ADMI
RecommendedI had a awsome visit today the whole staff were just as pleasant as the front office o would highly recommend them any time
Business response:
I'm happy to hear that, Becky. Thanks for sharing! - Dawn, ADMI
Frequently asked questions about Aspen Dental - Tallahassee, FL
How is Aspen Dental - Tallahassee, FL rated?
Aspen Dental - Tallahassee, FL has a 4.3 star rating with 1,645 reviews.
When is Aspen Dental - Tallahassee, FL open?
Aspen Dental - Tallahassee, FL is closed now. It will open tomorrow at 7:30 a.m.