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Austin Kretzer of Mutual of Omaha Mortgage
- Mortgage Lenders
- Decatur, AL
About this business
Location details
2600 Point Mallard Pkwy, Decatur, AL, 35603, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Austin was very helpful and communicative during the whole process.
Business response:
I'm glad to hear that you found my assistance helpful and that communication was smooth throughout the process, Christine. It was a pleasure working with you at Mutual of Omaha Mortgage. Thank you for your feedback and for allowing me to be part of your journey.
Verified by Mutual of Omaha Mortgage
Austin was very helpful but the lack of knowledge of fha guidelines and policies in the beginning of my search for a loan would have made this a much more pleasant and effective proces, I'm not sure who didnt didn't catch the fha waiting period after a loan was initiated but after we passed the 6mos point and Austin could proceed with the loan it was very efficient and pleasent.
Business response:
Bennie, thank you for your feedback. I'm glad that the process became efficient and pleasant once we moved past the initial waiting period. I apologize for any inconvenience caused by the early stages of the loan process. Your insights are valuable, and I will use them to improve my understanding of FHA guidelines. If you have any further questions or need assistance, please feel free to reach out.
Verified by Mutual of Omaha Mortgage
Austin K was great!
Business response:
I'm glad to hear that you had a great experience, Zachary. It was a pleasure working with you at Mutual of Omaha Mortgage. Thank you for your kind words!
Verified by Mutual of Omaha Mortgage
What made my experience GREAT was AUSTIN KRETZER He was amazing throughout the entire protocol. He was quick to respond, help, and support. He is dedicated and devoted to his customers. Very professional and courteous. I'm going to really miss AUSTIN KRETZER. Thanks for Everything.
Business response:
I'm thrilled to hear that your experience was great and that I could assist you throughout the process. Your kind words about my dedication and professionalism are truly appreciated. Thank you for choosing Mutual of Omaha Mortgage, and I wish you all the best moving forward.
Verified by Mutual of Omaha Mortgage
Austin was communicative, straightfoward, and accomodating in as timely a manner as I've ever experienced in working through a loan process.
Business response:
I'm glad to hear that your loan process was smooth and that you found my communication and accommodation effective. It was a pleasure assisting you, and I appreciate your kind words about your experience with Mutual of Omaha Mortgage.
Verified by Mutual of Omaha Mortgage
Austin provided the information needed to push the process forward without being too pushy through the process
Business response:
I'm glad to hear that you felt the process was smooth and that I provided the necessary information without being overbearing. It's important to me that my clients feel comfortable and informed every step of the way. If you have any other questions or need further assistance, please don't hesitate to reach out. Thank you for your feedback, Michael!
Verified by Mutual of Omaha Mortgage
The whole experience was great. Even with hiccups from outside agencies he still got the job done quickly and smoothly!
Business response:
I'm thrilled to hear that you had a great experience, Brianna! Despite encountering a few hiccups from outside agencies, I'm glad we were able to complete the process quickly and smoothly. Your satisfaction is incredibly important to us at Mutual of Omaha Mortgage. Thank you for the 5-star rating; I'm here if you need anything in the future.
Verified by Mutual of Omaha Mortgage
Austin was great from beginning to end. Very communicative and the process for me was super efficient and quick. I definitely hope I have the opportunity to work with Austin in the future.
Verified by Mutual of Omaha Mortgage
Austin was very knowledgeable and patient with me and my wife when ever we had questions about our Refinance.
Business response:
I'm truly grateful for your kind words, Shawntell. It was a pleasure assisting you and your wife with your refinance process. I strive to ensure my clients fully understand each step, and I'm glad you felt that commitment. Here at Mutual of Omaha Mortgage, we are committed to exceptional service. Once again, thank you for the 5-star rating! If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Frequently asked questions about Austin Kretzer of Mutual of Omaha Mortgage
How is Austin Kretzer of Mutual of Omaha Mortgage rated?
Austin Kretzer of Mutual of Omaha Mortgage has a 4.9 star rating with 89 reviews.
When is Austin Kretzer of Mutual of Omaha Mortgage open?
Austin Kretzer of Mutual of Omaha Mortgage is open now. It will close at 6:00 p.m.