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Avance Care Durham
- Family Practice
- Durham, NC
About this business
Location details
1821 Martin Luther King Junior Parkway, Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | 9:00 a.m. to 3:00 p.m. |
A well run office with very professional staff. The medical staff are very thorough, knowledgeable and personable.
Business response:
Thank you for taking the time to share your experience with us. We appreciate you trusting Avance Care with your primary care needs and look forward to serving you in the future. Yours in health, Avance Care Durham
Everyone I encountered during my first visit as a new patient was very kind, professional and helpful. There was no stress, the waiting room was quiet and I was seen shortly after arriving. I was in and out in less than 15 mins for bloodwork in advance of my annual physical. So far, I've had a really positive experience!
Business response:
Thank you for taking the time to share your experience with us. We appreciate you trusting Avance Care with your primary care needs and look forward to serving you in the future. Yours in health, Avance Care Durham
Pleasant, respectful, attentive, punctual service
Business response:
Thank you for taking the time to share your experience with us. We appreciate you trusting Avance Care with your primary care needs and look forward to serving you in the future. Yours in health, Avance Care Durham
The service and facilities are excellent. Dr. Cornelio Flores made me feel that I am not just another record number but on the contrary I felt treated with care, respect, with human qualities. Although I did not have an appointment and all his appointments were full, Dr Cornelio attended me and took his time with me. Thanks Dr. Cornelio! Diana Kolthoff
Business response:
Thank you for taking the time to share your experience with us. We appreciate you trusting Avance Care with your primary care needs and look forward to serving you in the future. Yours in health, Avance Primary Care - Durham
I heard the assistant tell the dr I was a nurse then laugh. I t Also heard her tell the dr that it was almost over. I came on for certain reasons, things that were offered before and now being told no, I can't help you. Told bloodworm would be completed and then asked to come back due to another patients issues. I drove an hour to see this dr and had real concerns. I was told, after I was seen an hour after my appointment time, that i could wait but didn't know how long I would have to wait to have blood work done. I left fe... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear when that standard is not met. Because of Privacy laws, we are unable to provide personalized responses in this public forum. However, we take negative experiences seriously and work to correct issues raised. We encourage you to contact us at (919) 748-4990 to discuss your concerns in depth. Yours in health, Avance Care Durham
My provider's supervising physician undermined my plan of care-- I had been seeing Mary Holmes as my primary care provider since moving to Durham 2 years ago. She continued my plan of care based on my existing medical records and had been able to provide and adjust my prescriptions related to gender affirming care with respect and attention to detail regarding my hormone levels and bloodwork results. Unfortunately Mary Holmes' supervising physician, Dr. David Thies, has stepped in to prevent her from continuing to prescrib... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear when that standard is not met. Because of Privacy laws, we are unable to provide personalized responses in this public forum. However, we take negative experiences seriously and work to correct issues raised. We encourage you to contact us at (919) 748-4990 to discuss your concerns in depth. Yours in health, Avance Care Durham
The provider did not follow through with prescription refills. once they were submitted after my contacting the practice, the incorrect dose was submitted. The provider had not reviewed my record prior to my appointment so was not up-to-date on what we needed to discuss in our appointment. I spent most of our time updating/reviewing what we discussed the last time as she didn’t remember. I asked for a vaccine at the appointment, yet the provider forgot to order it. Did not feel like a valued patient during this visit.
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear when that standard is not met. Because of Privacy laws, we are unable to provide personalized responses in this public forum. However, we take negative experiences seriously and work to correct issues raised. We encourage you to contact us at (919) 748-4990 to discuss your concerns in depth. Yours in health, Avance Care Durham
My primary physician just moved from Crescent Family Care to Avance last week. Avance support people sucks. They pass you around from one person to the next and don't return calls. I went from a neighborhood family care to a corporation. I have enjoyed the relation that I have with primary physician for years but Avance office in Cary sucks.
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear when that standard is not met. Because of Privacy laws, we are unable to provide personalized responses in this public forum. However, we take negative experiences seriously and work to correct issues raised. We encourage you to contact us at (919) 748-4990 to discuss your concerns in depth. Yours in health, Avance Care Durham
If I choose to come back I do not want him ever!!! I left very dissatisfied. First impression 001 . I spent 150$ for nothing
Business response:
Thank you for providing your feedback and letting us know about this issue, Deborah. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please call us at (919) 748-4990 and our team will be happy to discuss your concerns in depth. Yours in health, Avance Care Durham
Frequently asked questions about Avance Care Durham
How is Avance Care Durham rated?
Avance Care Durham has a 4.4 star rating with 309 reviews.
When is Avance Care Durham open?
Avance Care Durham is closed now. It will open at 7:30 a.m.