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Avila Senior Living at Downtown SLO
- Assisted Living Facilities
- San Luis Obispo, CA
About this business
Offering distinctive Independent Living as well as supportive Assisted Living, Memory Care, and Respite Care, Avila Senior Living at Downtown SLO empowers residents to live as independently and adventurously as they wish, with individualized care plans to make the most of every day.
Location details
475 Marsh St, San Luis Obispo, CA, 93401, United States
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The med-techs and caregivers are amazing. The staff are very kind and capable. Residents seem quite friendly and happy and make friends easily. Its all very clean and lovely and homey. Nightly movies in the theater is a great perk. Scenic drives are wonderful. Father adjusted easily and praises the staff. He's happy and feels at home. We are comforted knowing he's in good care and we visit him often and have gotten to know the staff and residents.
Business response:
Cecelia, thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review, we’re so happy to hear you’ve had a great experience at Avila Senior Living at Downtown SLO.
I would recommend Avila Senior Living at Downtown SLO. It's a small community feel. If you want extra special food, it may not meet your wants. But the food is cooked fresh and is planned by a nutritionist. You need patience waiting for food to be served sometimes. All of my needs are met and I feel safe.
Business response:
Anonymous, thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review, we’re so happy to hear you’ve had a great experience at Avila Senior Living at Downtown SLO.
Super positive staff. They learn everyone's name immediately. There are lots of fun activities. Oscar is a great Activities Director. Super upbeat, fun but also very caring. Really glad mom moved here!
Business response:
Hi Ann A wride, thank you for leaving this detailed review about your experience with our community! We always strive to provide top quality service and are pleased to hear that you enjoyed your experience here at Avila Senior Living at Downtown SLO. Thank you again, we hope that you have a great day!
If a friend asked: friendly residents who liked it there. We picked this community because of the location and immediate availability/vacancy.
Business response:
Hi Rick S, we are so glad our team could exceed all of your expectations. Thank you for taking the time to leave this positive review for our community! We look forward to seeing you again at Avila Senior Living at Downtown SLO.
The staff changeover is quite extreme. In just four months...the food quality has lowered. And they are low on staff in the dining room. And a couple of their best staff have left. They have a new activities Director who is energetic n happy and hopefully he will stick around. the med-techs are amazing. The staff are very kind and capable. Residents seem quite friendly and happy and make friends easily. One resident plays piano regularly. Its all very clean and lovely and homey. Nightly movies in the theater is a great perk.... read more
Avila assisted living in San Luis Obispo has had some challenges in the past year and a half. They changed ownership recently. There has been dissatisfaction by residents and families. But I believe they are working hard to address several issues and make improvements. I was pleased to finally tour the facility. It is a lovely campus. Remodeling is happening at the moment. The noise that causes can be disruptive but it will be worth it. Staff turnover has been a problem. They recently got a new cook and the meals have improv... read more
Business response:
It is our policy to read all comments and share them with the appropriate staff. First, we want to thank you for taking the time to tell us your thoughts. We have been through a difficult time but are in the process of rebuilding our service and trust within the community. We appreciate that you went above and beyond to find a local resource that we did not know of. Our new Executive Director plans to make use of all local resources that can be useful support to our residents and their families during a time of crisis. We ap... read more
They were very helpful during the entire process and I only wish the respite care allowed her to stay here for a longer period of time. The maximum stay for their respite care is 45 days.
Business response:
Heather, thank you for sharing these kind words with us about our community. It means the world to our team at Avila Senior Living at Downtown SLO!
The community was under new management, so it was not as together as other places. The rooms were being renovated, but the rooms that I saw, that were not being renovated were okay. Also, it wasn't as pet friendly.
Business response:
Thank you for your four star review and comments. We will share them with the team.
Hard to isolate any individual for above and beyond service as entire staff qualify. Mom has been a resident since [date removed] and needs the top level of care provided. We consider this place over home and everyone is professional, caring, kind and helpful.
Business response:
Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Avila Senior Living at downtown SLO. Thank you again, we hope you have a wonderful day!
Frequently asked questions about Avila Senior Living at Downtown SLO
How is Avila Senior Living at Downtown SLO rated?
Avila Senior Living at Downtown SLO has a 4.8 star rating with 103 reviews.
When is Avila Senior Living at Downtown SLO open?
Avila Senior Living at Downtown SLO is open now. It is open 24/7.